Mainline Service Advisor

Mainline Service Advisor

San Marcos Dealership - San Marcos, TX 78666

Position Type Full Time Category Automotive

We are looking for a motivated, customer-focused Mainline Service Advisor to join our growing dealership team. The ideal candidate is organized, professional, and able to thrive in a fast-paced automotive service environment while delivering an exceptional customer experience.

As a Service Advisor, you will serve as the primary point of contact between customers and the service department — helping ensure repairs and maintenance are completed accurately, efficiently, and with excellent communication throughout the process.

• Greet customers promptly and professionally
• Listen carefully to customer concerns and document repair needs accurately
• Recommend maintenance and repair services based on vehicle needs
• Prepare repair orders and communicate estimates, timelines, and recommendations clearly
• Maintain consistent communication with customers regarding vehicle status updates
• Coordinate with technicians to ensure efficient workflow and accurate repairs
• Review completed work with customers and explain services performed
• Help maintain high CSI (Customer Satisfaction Index) scores
• Follow dealership and manufacturer policies and procedures
• Assist with scheduling appointments and managing daily service traffic

• Minimum of 4 years of automotive service advisor experience in an automotive service environment preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Computer proficiency and ability to learn dealership software systems
• Strong organizational and follow-up skills
• Valid driver's license with acceptable driving record
• Professional appearance and positive attitude
• Automotive knowledge is required

• Competitive pay plan
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Opportunities for advancement
• Supportive team environment
• Manufacturer training opportunities

This is a full-time position. Usual hours of work are Monday through Friday from 7:15 a.m. to 6:00 p.m., with rotating Saturdays from 7:30 a.m. to 3:00 p.m.