People + Culture Operations Manager

Who We Are At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role We're seeking a People + Culture Operations Manager who is passionate about the employee experience and keeps the studio humming every single day. You are organized, communicative, compassionate, and a natural problem solver — equally comfortable onboarding a new team member, pulling a daily operations report and planning a team cookout.

You think preemptively and strategically when it comes to employee-driven issues. You follow through promptly on requests, maintain an open door for feedback, and bring genuine care to every interaction — whether that is welcoming a new hire on their first day or greasing the wheels with a vendor. This is a great role for someone energized by a fast-paced studio environment and excited to help build something great.

As a Framebridge Team Member, You Will:

Show Pride We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As a People + Culture Operations Manager, You Will:

People, Culture & Recruiting Provide support and guidance when complex, specialized, and sensitive questions and issues arise.

Work with the People & Culture team to coordinate on-site career events and actively source, interview, and hire qualified job applicants; collaborate with departmental managers to understand skills and competencies required for openings.

Assist with compliance, including federal, state, and local employment laws and regulations.

Help manage the performance management process including disciplinary action and tracking of attendance challenges.

Assist with HR systems and HR administration to keep wheels-in-motion for new hires and existing team members alike.

Onboard new team members, sharing our brand vision, values, and operating principles.

Coordinate and facilitate on-site employee events that bolster culture

Studio Operations & Facilities Monitor and support daily production flow, including shift reporting, and work order prioritization.

Maintain vendor contacts and service agreements; keep the back office, conference rooms, and Google Meet setups clean, organized, and fully operational.

Greet and sign in all visitors,…