Service BDC Representative

About the Role

Are you a master of the "phone-side manner"? Do you enjoy turning a complex schedule into a well-oiled machine? At Griffith Ford San Marcos, our Business Development Center (BDC) is the heartbeat of our Service Department.

We aren't looking for "order takers." We’re looking for proactive communicators who can guide our Ford owners through their vehicle maintenance journey, ensuring they get back on the road safely and with a smile.

• Be the First Impression: Handle high-volume inbound calls and internet inquiries with professionalism and a "can-do" attitude.
• Master the Calendar: Schedule service appointments using our dealership management system, balancing shop capacity with customer needs.
• Outbound Outreach: Follow up with "no-shows," remind customers of upcoming maintenance, and reach out regarding safety recalls.
• Coordinate: Work closely with Service Advisors and Parts Consultants to ensure we have the right info (and parts) before the customer arrives.
• Stay Informed: Keep up-to-date on Ford’s latest vehicle tech and maintenance intervals (don't worry, we'll train you).

• The Voice: A clear, friendly, and persuasive phone presence.
• Tech Savvy: Comfortable navigating CRM software and multi-line phone systems.
• Resilience: The ability to stay calm and helpful, even when the morning rush gets a little hectic.
• Detail Oriented: You double-check VINs and contact info because you know the little things matter.
• Experience: Previous BDC, call center, or hospitality experience is a major plus, but a great attitude wins every time.

• Competitive Pay: Hourly base + performance-based bonuses/commissions.
• Growth Path: We love promoting from within—this is a great gateway into Service Advising or Sales.
• Benefits: [Health/Dental/Vision] insurance, 401(k) matching, and paid time off.
• Ford Perks: Employee discounts on vehicle purchases, parts, and service.