Assistant Branch Manager

The Assistant Branch Manager provides high-quality customer service and a positive banking experience for all customers. The Assistant Branch Manager processes teller transactions, including cashing checks, receiving and processing deposits, withdrawals, transfers, daily balancing of teller drawer and other assistance as requested. The Assistant Branch Manager ensures accurate and timely processing of transactions in accordance with established teller policies and procedures, and provides guidance, assistance, and approvals for tellers as necessary.

The Assistant Branch Manager also assists with teller work schedules, training of new or less experienced tellers, and enforcing teller policies and procedures. It is the expectation that the Assistant Branch Manager meet all the requirements of the dual role of Personal Bankers.

• Coach, review, supervise, and discipline assigned employees as needed, as well as makes effective suggestions and recommendations regarding the employment status of assigned employees.
• Prepare work schedules and prioritize duties.
• Direct the day-to-day operation activities of the Teller area including: teller balancing, ordering cash, cash vault balancing, posting deposits, withdrawals, transfers, loan payments, and cashing checks.
• Conduct quarterly audits, including but not limited to, teller cash boxes, gift cards, and Cashier’s Checks.
• Track the banking center’s teller suspense overall total, to ensure compliance with Teller Disciplinary Guidelines.
• Review and approve daily general ledger entries.
• Operate the teller station, as necessary, and ensures balancing of teller drawers.
• Assist existing & potential customers with product and service inquiries.
• Answer questions and resolve difficult or complex problems presented by tellers or other staff.
• Consistently promote and cross-sell the Bank’s products and services at every opportunity.
• Make concentrated effort to solve customer problems.
• Promote and maintain positive relations with all contacts, customers and potential customers.

• Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures.
• Must have excellent communication, analysis, observation and decision-making skills.
• Highly focused and able to rapidly determine key priorities, clearly communicate priorities, and ensure resources are properly aligned.
• Ability to work in high-pressure situations and a stressful atmosphere while remaining composed.
• Provide strong, compassionate, and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects.
• Excellent interpersonal and communication skills, which are necessary for maintaining effective relationships with board members, officers, employees, and members of the business and civic community.
• Carry out management responsibilities in accordance with the Bank’s policies and applicable laws and regulations. Responsibilities may include:
• Interviewing, hiring, and training employees.
• Planning, goal setting, assigning and directing work toward individual accountability based on the bank’s strategic objectives.
• Appraising, rewarding and disciplining individual employees in a performance-driven environment.
• Addressing complaints and resolving problems of customers and employees.
• Comply with federal and state regulations as well as all established Bank policies and procedures.
• Other duties as assigned.

• High School Diploma or GED and two years of bank teller experience or a relevant field in the banking industry.
• At least six (6) months of cash handling experience.
• Strong customer relations and interpersonal skills.
• Ability to type, use a…