Patient Care Representative - Part-Time

Job Description

Job Description We’re hiring for a Patient Care Representative for our San Marcos location at Stone Oak Allergy. Flexible schedule 2-3 days a week.

Patient Care Representatives at Stone Oak Allergy are client-focused individuals that pride themselves on being reliable, and well organized. A commitment to providing high quality care, the ability to maintain relationships with; patients, medical staff and providers, as well as perform multiple tasks in a fast-paced environment are essential skills for the Greater Austin Allergy team member.

As a Patient Care Representative at Stone Oak Allergy, you can expect to work with today’s leaders in Allergy, Asthma and Immunology. Supporting this team, you will find yourself; communicating with patients in-person and over the phone, scheduling appointments and injections, proactively handling accounts receivable and receiving patient payments. Our team is a great part of what makes us so successful in providing allergy sufferers with long-lasting relief!

Patient Care Representative

• Provide an outstanding patient experience during all phone conversations, office visits and while responding to patient concerns or complaints
• Operate multi-line phone system in addition to standard office equipment (fax, copy, scan, email, etc.)
• Ability and willingness to cross train and support other clinical areas when necessary
• Maintains comprehensive knowledge of healthcare insurance and billing information; including processes and requirements
• Ability to stand for extended periods of time throughout the day
• Comply with regulations, standard operation procedures and state mandated laws
• Document all appointment associated tasks in the Practice Management (PM), electronic medical record (EMR) and other systems as required accurately and in a timely manner (demographics, insurance information, charge slip entry, etc.)

Collaboration and team-work is one of the largest components to success as a Patient Care Representative at Stone Oak Allergy. We believe long-lasting relief and treatment should be accessible to everyone in need of these options- together we make this possible!