Hotel Front Desk Agent

Job Summary

The Front Desk Agent serves as the first point of contact for guests and plays a key role in delivering a positive and efficient guest experience. This position is responsible for managing reservations, handling check-ins and check-outs, and addressing guest needs with professionalism and hospitality.

Holiday Inn Express San Marcos
900 Barnes Dr. San Marcos, TX 78666

7:00a.m. – 3:00p.m. and 3:00p.m. – 11:00p.m.

• Greet guests promptly and courteously upon arrival and departure
• Process check-ins and check-outs accurately using the Hotel Key PMS
• Manage reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and concerns in a timely manner
• Provide information about hotel amenities, local attractions, and services
• Handle phone calls, emails, and other guest communications
• Maintain accurate records of guest accounts and transactions
• Coordinate with housekeeping and maintenance to ensure room readiness
• Uphold brand standards and ensure a clean, organized front desk area
• Assist with administrative tasks and reporting as needed

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast‑paced environment
• Basic computer skills; experience with Hotel Key PMS is a plus
• Flexible schedule
• Professional appearance and positive attitude

• Customer-focused mindset
• Attention to detail
• Problem-solving abilities
• Team collaboration
• Reliability and punctuality

Ability to stand for extended periods
Occasional lifting (up to 25 lbs)
Ability to move around the front desk and lobby area as needed

• Competitive pay
• Employee discounts to over 3,500 IHG Hotels in the US, Canada, Europe and Asia
• Opportunities for growth within the management company
• 50% discount to Spring's Bistro + Bar (located at the Holiday Inn San Marcos Convention Center)