Catering Hospitality Supervisor - Texas State University

Catering Hospitality Supervisor - Texas State University

Catering Hospitality Supervisor supports the successful execution of catered events by providing front-of-house leadership and coordinating closely with the back-of-house culinary team. This position serves as a key connection between clients, catering operations, culinary staff, and event employees to ensure events are organized, properly staffed, and executed according to client expectations.

Job Responsibilities

• Supervise front-of-house catering operations during events.
• Coordinate with the BOH culinary team to ensure food production, timing, presentation, and service align with event requirements.
• Help ensure client expectations are clearly communicated and executed.
• Confirm event details, including guest counts, event times, menu selections, room setup, service expectations, and special requests.
• Assist with catering inquiries and event sales.
• Follow up on missing or changing event information and communicate updates to the appropriate catering and culinary team.
• Communicate with clients to gather all necessary information for upcoming events.
• Identify opportunities to support catering sales and repeat business through strong client relationships and service.
• Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
• Verify that event spaces are ready before client and guest arrival.
• Assist with resolving service concerns or last-minute changes during events.
• Coordinate the return, cleaning, storage, and organization of catering equipment and supplies following events.

Qualifications

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
• A strong knowledge of personal computers is essential.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor.
• Must be able to read, write, and clearly speak English

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).