IT Support Technician

Job Description

Looking for a Motivated IT Support Technician! Skyriver IT is seeking a motivated IT Support Technician with strong communication skills and technical experience to support a variety of business IT environments.

Compensation DOE (depending on experience) with expected annual earnings starting at approximately $40,000 plus benefits.

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k) and 401(k) matching

Benefits are subject to applicable plan terms and company policies.

This position is classified as non-exempt and is eligible for overtime pay in accordance with applicable law.

We value collaboration and communication throughout the organization. In addition to daily interaction, we hold weekly all-company meetings to share updates, discuss lessons learned, and support continued development. Employees also participate in quarterly team-building activities. Our engineering team and leadership staff provide mentorship and ongoing support to help employees succeed and grow professionally.

We respect each other's perspectives and professionalism. This culture extends to how we support our clients — with responsiveness, compassion, and professionalism in every interaction.

Technology is constantly evolving, and we are committed to ongoing training and development. Team members gain exposure to a variety of networks, systems, and business environments while supporting clients throughout Texas and San Diego.

• Interact with customers in an effective and professional manner
• Document daily work through the ticketing system and knowledge base
• Troubleshoot and resolve Level I and Level II technical issues received remotely via phone, ticketing system, and chat
• Support Windows and MacOS environments
• Assist with network and VPN troubleshooting

• Minimum 1 year of experience in a client-facing help desk, technical support, or similar IT support role
• Strong troubleshooting skills across multiple operating systems, including Windows and MacOS
• Professional written and verbal communication skills
• Working knowledge of network protocols, client VPNs, and Windows 11 fundamentals
• Experience working for an IT Managed Services Provider (MSP)
• Preliminary IT certifications such as A+, with intermediate certifications considered a plus (Network+, MCSA, CCNA, etc.)

Job Type: Full-time

Schedule:

8-hour shift

Work Location:

In-person — San Marcos, TX

Employment with Skyriver IT is at-will and may be terminated by either the employee or the company at any time, with or without cause or notice, subject to applicable law.

Skyriver IT is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.