Systems Support Specialist II

Job Opportunities at Texas State University

Department Office of Financial Aid and Scholarships

Financial Aid and Scholarships at Texas State University seeks an experienced Systems Support Specialist II to maintain and enhance the office’s technology resources.

• Knowledge of PC hardware, Microsoft Operating Systems and Productivity Suites
• Knowledge of Backup and Restore Techniques
• Experience Troubleshooting Computer Systems
• Experience Configuring and Installing Workstations
• Ability to Work Independently
• Excellent Organizational Skills with Sharp Attention to Detail and Time Management

• Bachelor’s Degree in Computer Science or Equivalent Experience in a Related Field
• High Degree of Motivation and Initiative
• Excellent Analytical Skills
• Excellent Problem-Solving Skills
• Highly Effective Interpersonal Skills
• Knowledge of Data Archival and Digital Imaging
• Knowledge of Active Directory and Group Policy Management
• Decision Making Skills
• Experience Implementing Third-Party Client/Server Systems

Reporting to the Senior Administrative Assistant of Financial Aid and Scholarships, the Systems Support Specialist II is responsible for the day‑to‑day maintenance, trouble‑shooting, and upgrading of all hardware and software (e.g., phone recording system, check‑in system). The position is also charged with training staff on various applications (e.g., document imaging system) and providing technical backup in the design, development, testing, and implementation of PC, .NET,

and other custom applications.

The specialist is responsible for maintaining and developing the departmental web and related sites, maintaining an inventory of software, hardware, and licenses, and implementing an effective plan to address system compliance, data integrity, and system security.

The Systems Support Specialist II must be knowledgeable of best practices with respect to computer hardware, software, and network management and work collaboratively with IT staff and other departments to facilitate comprehensive compliance, customer service, and business efficiency. The position requires staying abreast of all pertinent system changes and proactively supporting business operations.

Texas State University is committed to a policy of non‑discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I‑9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E‑Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I‑9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.