Senior IT Support Technician

RESPONSIBILITIES:
Kforce has a client in San Marcos, TX that is seeking a Senior IT Support Technician. This is a hybrid opportunity supporting an organization with operations in the Central Texas region.

Overview:
We are seeking an experienced and highly effective Senior IT Support Technician for an initial 6-month contract engagement. This individual will play a key role in enhancing IT service delivery, improving support operations, and helping modernize internal technology processes. There is potential for contract extension based on performance and business needs.

This position offers an opportunity to make an immediate impact by helping reduce support backlogs, improve service management practices, and support ongoing infrastructure initiatives. The ideal candidate is a proactive problem solver who thrives in fast-paced environments and enjoys improving both technical systems and end-user experiences.

Key Responsibilities:

* Provide Tier 2/3 IT support and efficiently resolve service requests and technical issues

* Help manage and optimize Jira Service Management workflows and processes

* Support endpoint management solutions, including Ninja One or similar platforms

* Administer and support Google Workspace while assisting with Microsoft 365 migration planning

* Troubleshoot hardware, software, operating system, and connectivity issues

* Create and maintain technical documentation and knowledge base articles

REQUIREMENTS:

* 3+ years of IT support, desktop support, or systems administration experience

* Experience managing a high-volume ticket queue

* Hands-on experience with Jira Service Management

* Familiarity with Ninja One or similar endpoint management tools

* Working knowledge of Google Workspace and Microsoft 365; migration experience is a plus

* Strong troubleshooting skills across Windows, macOS, and mobile devices

* Excellent communication, customer service, and problem-solving skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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