Systems Support Analyst

Systems Support Analyst

Location: San Marcos

Department: Computer Science

Job Type: Full-Time

Pay: $5,227.25 - $5,822.39 per month

• Experience (2+ years) administering enterprise servers running Linux (RHEL, Ubuntu, etc.)
• Proficiency with programming and/or scripting languages (Python, Powershell, JavaScript, SQL, C++, etc.)
• General understanding and experience in web and software development (web frameworks, frontend architecture, databases, etc.)
• Experience in desktop and end-user support of Windows, MacOS, and Linux systems
• Experience identifying process improvement opportunities and designing solutions to satisfy academic, research, and/or business needs; generate documentation; determine customer’s needs, and deliver solutions in a timely manner.
• Ability to troubleshoot and maintain services such as mail, NFS, network routing, LDAP, databases, web, etc.
• Ability to manage multiple projects and priorities simultaneously, remain on a project timeline, and coordinate activities between projects, but able to pivot and prioritize as needed to meet goals and immediate needs.
• Demonstrated strong written and verbal skills with the ability to communicate with both technical and non-technical audiences.

• Degree in Computer Science or related field OR equivalent work experience.
• Experience working in an academic environment.
• Experience administering enterprise backup solutions.
• Computer hardware troubleshooting/replacement.
• Experience in database administration and configuration (MySQL, Post Gres, Oracle, etc.)
• Experience in making product evaluations and purchase recommendations.
• Understanding of common IT security protocols and remediation techniques.

Acts as the technical intermediary between the department computer user and Information Systems and Services to address various needs and purposes.

• Configure and deploy research systems for faculty, ensuring they meet the specific needs of academic projects.
• Maintain and deploy backup solutions, manage users, network configurations, automate systems, and ensure systems’ security.
• Perform administrative tasks, including grant-writing, inventory management, and reporting.
• Assist with the content maintenance of the main departmental website.
• Evaluate, specify, and recommend software and hardware to support and improve the department’s computing needs.

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I-9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.