Senior IT Support Engineer

IT Support Engineer

Locvation:
San Marcos, CA

We are seeking a proactive IT Support Engineer to provide technical support and maintain the reliability of our IT infrastructure. The role focuses on troubleshooting and resolving issues across Windows and Linux systems, supporting networked environments, and ensuring uptime and security for end users and services. The successful candidate will combine strong technical skills with clear communication to deliver effective, customer-focused support.

• Provide first- and second-line technical support for Windows and Linux workstations and servers, including installation, configuration, patching, and troubleshooting.
• Maintain and support core IT infrastructure components (servers, storage, virtualization, backups) to ensure high availability and performance.
• Diagnose and resolve networking issues, including LAN/WAN connectivity, switches, routers, firewalls, and wireless systems.
• Manage user accounts, permissions, and group policy in Active Directory and related directory services.
• Respond to and manage incidents and service requests via the ticketing system, ensuring timely communication and resolution.
• Monitor system health and performance, proactively identify issues, and perform routine maintenance and updates.
• Document procedures, system configurations, and troubleshooting steps; maintain knowledge-base articles to improve team efficiency.
• Assist with onboarding and offboarding of employees including device provisioning, access configuration, and user training.
• Work with vendors and escalated complex technical issues to senior engineers or external support when necessary.
• Follow security best practices: apply patches, maintain endpoint protection, and support compliance and audit activities.

• Proven experience supporting Windows environments (workstations and servers) and Linux systems in a production setting.
• Demonstrated experience with IT Infrastructure: servers, virtualization, storage, and backup solutions.
• Solid understanding of Networking fundamentals (TCP/IP, DHCP, DNS, routing, switching) and practical experience troubleshooting network issues.
• Strong troubleshooting skills and experience using ticketing systems and remote support tools.
• Excellent communication and customer-service skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks and manage multiple incidents in a fast-paced environment.
• Relevant degree or equivalent practical experience in Computer Science, Information Technology, or a related field.
• Nice to have:
  ComPTIA A+, Network+, Microsoft Certified Associate (MCA) or equivalent certifications.
• Exposure to directory services (Active Directory), group policy management, and basic scripting (Power Shell, Bash) is advantageous.