Implementation Specialist

We are Manifest.eco, a high-growth, sustainable third-party logistics start-up, shaking up the fulfillment industry by offering eco-friendly logistics solutions for eCommerce brands and pioneering Third Wave Fulfillment.

At Manifest, we believe that our Product is order fulfillment and the white-glove service that supports it. We focus most on what’s fundamentally important to our growing brand and design, implement, and deliver solutions to meet those needs.

Implementation, or the onboarding of new accounts, is critical to facilitating success of our partnerships with brands, both at the onset as well as long term.

The Implementation Specialist role supports this mission by executing high-quality, repeatable onboardings in close partnership with the Director of Merchant Experience. This role reports directly to the Director of Merchant Experience and plays a key role in delivering the onboarding experience as designed.

The Implementation Specialist supports Manifest’s onboarding mandate by owning:

• Merchant Education & Enablement: leading live training calls, working sessions, and walkthroughs that teach merchants Manifest’s workflows, processes, SLAs, and system expectations, plus building the guides and recorded sessions that scale that teaching
• Technical Implementation: executing technical implementation between merchant storefronts, ERPs, and Manifest’s internal systems to support successful outbound shipping launches
• High-Touch Early-Stage Account Support: acting as a primary point of contact for merchants during onboarding and early shipping to ensure a smooth transition prior to graduation to Account Management
• Project Management: owning onboarding timelines, milestones, dependencies, and deliverables, tracking progress across internal and external stakeholders, and proactively managing risks, blockers, and scope changes

The Manifest Implementation Specialist is an innate project manager and a natural teacher. They are highly organized, detail-oriented, and process-driven, with a strong ability to manage multiple parallel work streams. They are also outgoing and energized by people: they would rather jump on a call than trade five emails, and they are comfortable leading a room they don’t own. The ideal candidate excels at building structure in fast-moving environments and at making a warehouse process or an SLA definition land with a founder, an ops manager, or a customer service rep.

The Implementation Specialist will develop a strong working knowledge of Manifest’s warehouse operations and workflows, particularly as they relate to the prescriptive use of our warehouse management system (WMS), Ship Hero. That knowledge needs to run deep enough to teach it, not just use it. They will also gain hands‑on exposure to merchant software platforms including online storefronts (e.g. Shopify), inventory management systems and ERPs (e.g. Net Suite), EDI platforms for wholesale (e.g. SPS Commerce, Orderful), and other middleware connecting Manifest systems with merchant technology.

The Implementation Specialist works two days per week in our San Marcos, Texas fulfillment center and three days per week remote. They report directly to the Director of Merchant Experience
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• Merchant Training & Enablement: Run the live sessions that carry an onboarding, including kickoffs, workflow walkthroughs, WMS and portal training, SLA reviews, go-live readiness checks, and post-launch check-ins. Expect to spend a large share of your week on video with merchants, making sure every person who touches fulfillment knows how we receive inventory, how orders release and ship, what our SLAs commit to, and how to submit a request the right way the first time.
• Project Execution: Own and manage a pipeline of multiple new brand onboardings concurrently, serving as the lead project owner and driving each project to its scheduled go-live date and successful stabilization.
• Technical Configuration: Directly execute and validate all necessary system configurations and data mapping between merchant platforms and Manifest’s WMS. Diagnose and troubleshoot API and complex data integration issues, then translate what…