Restoration Manager

Overview

About SERVPRO Team Friermuth:
We restore lives and property with urgency, care, and excellence every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

The Project Manager (PM) leads our mitigation operations and drives revenue through consultative selling. The PM inspects, scopes, and estimates projects; converts opportunities into signed projects; and ensures our crews deliver exceptional customer outcomes on time, safely, and profitably.

Base Commission:
Competitive base salary and performance‑based incentives (commission/bonus) tied to revenue, margin, closing ratio, and customer satisfaction.

• 401(k) with employer match
• Dental insurance – available day 1
• Health insurance – available day 1, with 5 different plans to select from
• Vision insurance – available day 1
• Paid time off: 6 paid holidays, 1 floating holiday after 90 days, 1 week of paid vacation after 1 year of employment
• Employee referral program
• Career path planning and training
• Employee recognition programs

Sales & Revenue Growth (Primary)

• Conduct on‑site inspections, develop scopes of work, and prepare accurate estimates.
• Close projects from inspections by presenting clear solutions, setting expectations, and earning trust.
• Maintain a high closing ratio on assigned leads and self‑generated opportunities.
• Partner with Business Development to maximize revenue, margin, and customer retention.
• Own the follow‑through: ensure deposits, authorizations, and job files are complete to start work promptly.

Operations & Delivery

• Manage the customer experience end to end; set clear scope, timeline, and communication cadence.
• Schedule and coordinate crews, equipment, and vendors for efficient job execution.
• Oversee job cost control (labor, materials, equipment, subcontractors) and change orders.
• Ensure safety, risk management, and compliance with company standards and regulatory requirements.
• Review job documentation (photos, moisture logs, tech notes) and audit for completeness and quality.

People & Leadership

• Recruit, train, coach, and develop Restoration Supervisors and Technicians; model our Core Values daily.
• Set priorities, remove roadblocks, and recognize wins.
• Foster a learning culture: be teachable, give and receive feedback, and drive continuous improvement.

Administration & Communication

• Communicate clearly with customers, adjusters, property managers, and internal stakeholders.
• Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction.

• 3+ years in restoration, construction, or field operations; 1+ year in people leadership.
• Proven consultative sales track record; comfortable presenting solutions and closing.
• Proficiency with estimating and job management software (e.g., Xactimate).
• Strong communication, negotiation, planning, and problem‑solving skills.
• Preferred IICRC certifications (WRT, ASD, AMRT); OSHA 10/30 optional.
• Valid driver’s license; must be willing to work an on‑call rotation when needed.
• Must successfully complete ServPRO required background check and drug test subject to applicable law.

• Exposure to extreme conditions such as heat.
• Must perform walking and standing for long periods, driving, sitting, and climbing.
• Must climb ladders and work at ceiling heights.
• Must be available to work a rotating on‑call schedule.

SERVPRO Team Friermuth supports and hires our military veterans and spouses!