Back End Clerk

Join to apply for the Full Time - Back End Clerk - Day role at Lowe's Companies, Inc.

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Back-End Clerk, this means:

• Meeting the customer needs during a return and helping find the correct product replacement.
• Ensuring merchandise meets Lowe’s quality and safety standards and processing returns efficiently.
• Engaging in safe work processes including the proper disposal of returned items.
• Ensuring merchandise is accurately accounted for, replenished, and prepared for customers.
• Validating that the correct merchandise is being moved in and out of the store when appropriate.

Back-End Clerk responsibilities include processing returns, managing procedures related to Centralized Return to Vendor and disposing of items, contacting a vendor for replacement or credit, returning merchandise to the floor, and ensuring successful freight and merchandising fulfilments at Lowe’s locations. The associate also processes paperwork for shipments, physically moves stock as delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.

The role requires frequent communication with customers, vendors, and manufacturers and comfort with difficult conversations. To be successful, the associate must be organized and detail-oriented.

Travel Requirements:
This role does not require regular travel; however, travel may be needed on occasion to meetings, trainings, or to support neighboring stores.

• Hourly Full Time or Part Time:
  Generally scheduled 39 to 40 hours (full time) or up to 25 hours per week (part time); more hours may be required based on the needs of the store.
• Requires evening and overnight availability on weekdays; may also require overnight availability on weekends.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Ability to obtain sales related licensure or registration as may be required by law.

• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors OR customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit