Sales Support Associate II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself.

Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are unwavering in our optimism and our commitment to innovation and inclusivity.

The Sales Support Associate is integral to the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. This role leaves a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor, accurately supporting the flow of product from receipt through the point of sale.

• Greeting the customer with a smile, eye contact, and offering your name.
• Interact genuinely and naturally with the customer.
• Read cues and determine customers’ needs.
• Conduct email/name capture where permitted by law.
• Maintain accuracy when operating POS.
• Maintain cash wrap organization and cleanliness.
• Suggest multiple add‑ons and sell gift cards.
• Maintain cash and POS media accurately and in compliance with Coach policy.
• Create lasting impression by genuinely thanking the customer and providing a reason to return.
• Represent Coach brand appropriately.

• Receive shipment and transfers.
• Notify Store Management when new product arrives.
• Scan cartons/transfers, verifying store information is correct.
• Communicate all discrepancies to Store Management.
• Process shipment/transfers according to Coach standards and time frames.
• Organize and clean stock room daily; includes offsite/remote warehouse as applicable.
• Shift/organize product in the stockroom; react to sell‑through and make room for new product.
• Manage stock levels/product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts, as directed.
• Participate in store physical inventory counts, as scheduled.
• Maintain Company Loss Prevention standards.

• Regularly analyze sales floor to assess replenishment needs.
• Replenish sales floor/assigned zone.
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities, as directed.
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers.
• Respond to customer requests confidently; partner with sales team or Store Management when needed.
• Upkeep housekeeping standards.

• Drive For Results
  :
  Can be counted on to exceed goals successfully, consistently among the top performers, and very bottom‑line oriented.
• Customer Focus
  :
  Dedicated to meeting the expectations of internal and external customers, using feedback for improvement and building trust.
• Creativity
  :
  Generates new and unique ideas, making connections across unrelated concepts.
• Interpersonal Savvy
  :
  Relates well to all kinds of people, builds rapport, and diffuses tense situations comfortably.
• Learning on The Fly
  :
  Learns quickly when faced with new problems, enjoys challenges, and experiments for solutions.
• Perseverance
  :
  Pursues all tasks with energy and drive, rarely gives up before finishing.
• Dealing with Ambiguity
  :
  Cope with change, shift gears comfortably, and act without the total picture.

• Experience
  : 1–3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail environment.
• Education
  :
  High school diploma or equivalent; college degree preferred.
• Technical
  :
  Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), use of walkie talkie, and ability to read product release sheets.
• Physical
  :
  Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; lift up to 25 lb routinely and up to 50 lb occasionally.
• Schedule
  :
  Flexible schedule, including nights, weekends, holidays, and high‑traffic days (e.g., Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).
• Not…