Personal Shopper Lead - Sam's

Sam's Club #4958 – 1350 Leah Ave, San Marcos, TX  | Full Time | $21.00 – $29.00/hr

Assists management with supervising associates in the assigned area, ensuring compliance with company policies and a high level of customer service.

• Assign duties and communicate goals, provide direction and guidance to associates.
• Train associates on processes, procedures, and member service techniques.
• Resolve member complaints and issues in accordance with company guidelines.
• Participate in recruiting, hiring, scheduling, coaching and evaluating associates.
• Maintain safety of the facility through safety sweeps, forklift spotting, hazardous material handling, and reporting unsafe situations.
• Support the Sam’s Club e‑commerce plan, overseeing operations of programs such as Club Pick‑Up, Ship‑From‑Store, etc., audit online customer feedback, and resolve customer complaints.
• Manage the e‑commerce pickup location, including training, resource allocation, and coverage.
• Execute the Sam’s Club Pickup plan and key performance indicators, audit customer orders, and ensure equipment readiness.
• Assist with projects to improve CPU efficiencies, resolve operational gaps, and communicate program status to stakeholders.
• Provide member service using self‑service technology, assist with purchasing decisions, resolve member issues, and promote company products and services.
• Maintain sales floor and merchandise presentation, handle claims and returns, organize displays, and manage shrink and damaged goods.
• Oversee picking and staging of club pickup orders throughout the day.
• Develop and implement processes and practices that meet business needs through collaboration with managers, coworkers, and customers.
• Promote compliance with policies and the Open Door Policy, and assist management with ethical and compliance issues.
• Lead and participate in teams, coordinate work assignments, provide feedback, and demonstrate adaptability to change.
• Model and support a culture of belonging, teamwork, and continuous learning.

• Must be 18 years of age or older.

• Experience in retail management or store leadership roles.
• Knowledge of e‑commerce operations.

• Health, vision and dental coverage.
• 401(k) with matching, stock purchase plan and company‑paid life insurance.
• Paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefits covering tuition, books and fees for full‑time associates.