Sales Supervisor

Essential Job Responsibilities

• Provide a professional and excellent level of customer service with existing and new customers.
• Generate sales by identifying appropriate business targets, build a new customer base to maximize sales and retain existing customers by developing trust and strong client relationships.
• Demonstrate clientele skills through customer outreach and wardrobe skills.
• Lead, direct and motivate the sales team to achieve overall corporate sales objectives.
• Delegate functions and tasks to team associates.
• Implement the sales strategy plan.
• Execute floor leadership—own the sales floor with the Store Manager; greet all customers in a professional, friendly, and timely manner, answer phones and direct customer inquiries.
• Coach and train retail sales staff on best sales practices.
• Identify current and future trends that appeal to the consumer.
• Ensure that the fitting rooms are ready for customers by promptly clearing merchandise and returning it to the proper area of the selling floor.
• Ensure merchandise is clean and ready to be displayed.
• Develop product knowledge by completing e-learning modules and training with the SM or ASM to communicate it to the customer.
• Adhere to loss prevention, inventory control and compliance procedures.
• Ensure promotions are accurate and merchandised to company standards.
• Monitor local competitors.
• Handle customer questions, complaints and issues.
• Support and reinforce positive employee relations through leading and developing a quality store team, and communicate and partner with the Store/Assistant Manager on coaching and conflict resolution.
• Perform all other duties as assigned and required.
• Hold store keys and regularly participate in store opening and closing functions.

• Sales and Goal Oriented – Must maintain level of sales performance as determined by Company goals.
• Customer Service Oriented – Skilled in working with clients and building ongoing relationships that increase sales.
• Cooperation – Works well with others, takes time to help customers and co‑workers when required.
• Adaptability/Resilience – Performs a variety of tasks, often changing assignments on short notice; overcomes obstacles and deals with customers in a fast‑paced, high‑volume, competitive environment.

• Minimum of 2 years sales experience in retail.
• Strong selling skills with an emphasis on client development.
• Excellent communication skills.
• Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
• Good leadership and motivational skills to effectively lead a team.
• Sporting spirit – must possess a competitive edge and drive to meet goals.
• Innovative thinker that will drive our brand forward.

• Play as One Team
  • Showing respect towards everyone
  • Commitment for the team’s work and decisions
• Play with Elegance
  • Striving for excellence
  • Treating others with fair play and humility
• Play by Daring
  • Having the courage to speak up, experiment and take initiative
  • Exploring new opportunities
• Play with Tenacity
  • Constantly seeking continuous improvement
  • Learning from failures

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and any other characteristic protected by applicable federal, state, and local laws.