Dispatcher, Transportation

PURPOSE OF THE JOB

The Fleet Dispatcher is responsible for the strategic coordination and optimization of the company's fleet operations to ensure high-quality, cost-effective service delivery. This role involves critical thinking, independent decision-making, and analysis of logistical variables that impact the company’s operational performance. You will be responsible for scheduling, routing, and overseeing the day-to-day activities of our drivers. This role requires strong organizational skills, attention to detail, and the ability to adapt to changing conditions.

• Develop and oversee daily, weekly, and long-term delivery schedules, balancing cost efficiency with client service levels.
• Analyze route performance data to make informed decisions and recommend operational improvements.
• Exercise independent judgment to resolve unexpected issues such as service delays, breakdowns, or changes in customer needs.
• Serve as a liaison with key accounts to plan and adjust logistics according to client requirements and business goals.
• Monitor fleet tracking systems and proactively reroute vehicles in response to traffic, weather, or operational constraints.
• Ensure all vehicles are maintained in good working conditions and adhere to safety regulations.
• Communicate effectively with clients and address any service-related concerns or issues.
• Maintain comprehensive and accurate records on delivery metrics, incident reports, route efficiency, and fuel usage.
• Handle emergency situations and make quick decisions to resolve any operational challenges.
• Perform on-the-road duties as needed, including operating a truck and assisting with deliveries or pickups.
• Maintain a clean driving record and adhere to all traffic laws and company policies.

• Bilingual fluency in English and Spanish is desirable.
• Proven experience as a dispatcher or in a similar role.
• Clean and valid driver’s license. CDL license is a plus.
• Excellent organizational and multitasking skills.
• Proven interpersonal and communication skills, with meticulous attention to detail.
• Strong problem-solving and organizational abilities.
• Proficiency in using dispatcher software and GPS systems.
• Ability to work in a fast-paced environment and handle stress effectively.
• Available to work overnight, second shift and on-call hours as needed.

• Availability for rotating shift work, including nights, weekends, and holidays, is essential.
• Willingness to operate a truck and assist with deliveries or pickups when required.
• Comfortable working in a dynamic, fast-paced environment that undergoes frequent changes.
• Able to sit, stand, walk, reach, bend, and twist for up to 10 hours.
• Able to push, pull and lift 50+ lbs. unassisted.

Cooperative Laundry is a renowned commercial laundry provider based in San Marcos, TX, dedicated to delivering exceptional services to hotels in the Greater Central Texas region. We are an equal‑opportunity employer fostering a diverse and inclusive work environment.