Associate Community Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for clients in planned‑unit developments, condos, mixed‑use, commercial, new project developments, large‑scale onsite communities, and master‑planned community associations.

Full‑time

The Associate Community Manager is responsible for telephone coverage, responding to customer service requests, and performing administrative duties at the request of the Community Management Team Members.

Keystone is dedicated to empowering our team members to improve people’s lives beyond expectations. We provide an excellent level of service to our team members and clients, nurture talent, and support contributions in a value‑based environment that fosters the professional quality customers rely on. We promote open feedback, continuous growth, and are certified as a Great Place to Work.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work‑Life Balance
• Opportunities for Career Growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre‑Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short‑Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Respond to routine customer service requests in a timely manner with telephone coverage, email requests, and performance of administrative duties.
• Professionally greet homeowners and attend promptly to their requests, and if unable to assist them, will ensure the appropriate staff members are contacted to address a homeowner’s issue.
• Process work order requests per procedures and enter information in the appropriate work order program.
• Follow up on all open work orders to ensure their completion.
• Update and maintain the Association reference on the call information sheet.
• Answer general architectural inquiries about the architectural process, provide application, fees/deposits, application timeline, architectural guidelines, paint colors, etc.
• Process requests for transponders, gate remotes, keys, etc.
• Respond to general inquiries on governing documents.
• Process incoming checks.
• General account inquiries.
• Maintain inventory of keys, transponders, gate remotes, etc.
• Send the Vendor Packet to new vendors via email.
• Process community website updates with scanned minutes, notices, etc.
• Process incoming mail and scan it to the appropriate individual.
• Process approved proposals and file them in the appropriate folder.
• Process Manager’s request for proposal with the provided scope of work, vendors, and timeframe.
• Process reservations for the homeowner clubhouse/park/pool/tennis court.
• Update and maintain homeowner information in gate access software.
• Provide requested reports, letters, and other communications to assigned Managers.
• Assist the Copy Center with overflow of duties.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

• Must have a valid Driver’s License.
• Must have reliable transportation.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Demonstrate effective verbal and written communication and listening skills.
• Demonstrate problem‑solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co‑workers and clients.
• Excellent interpersonal skills.
• Verifiable references.
• Able to pass a background check.