Associate Community Manager

Associate Community Manager

Join Keystone Pacific Property Management, LLC as a full‑time Associate Community Manager. You will support the Community Management Team with telephone coverage, customer service, and administrative duties.

The Associate is responsible for telephone coverage, responding to customer service requests, and performing administrative duties as requested by the Community Management Team.

• Respond to routine customer service requests in a timely manner with telephone coverage, email requests, and performance of administrative duties.
• Professionally greet homeowners and attend promptly to their requests, and if unable to assist them, will ensure the appropriate staff members are contacted to address a homeowner's issue.
• Process work order requests per procedures and enter information in the appropriate work order program.
• Follow up on all open work orders to ensure their completion.
• Update and maintain the Association reference on the call information sheet.
• Answer general architectural inquiries about the architectural process, provide application, fees/deposits, application timeline, architectural guidelines, paint colors, etc.
• Process requests for transponders, gate remotes, keys, etc.
• Respond to general inquiries on governing documents.
• Process of incoming checks.
• General account inquiries.
• Maintain inventory of keys, transponders, gate remotes, etc.
• Send the Vendor Packet to new vendors via email.
• Process community website updates with scanned minutes, notices, etc.
• Process incoming mail and scan it to the appropriate individual.
• Process approved proposals and file them in the appropriate folder.
• Process Manager’s request for proposal with the provided scope of work, vendors, and timeframe.
• Process reservations for the homeowner clubhouse/park/pool/tennis court.
• Update and maintain homeowner information in gate access software.
• Provide requested reports, letters, and other communications to assigned Managers.
• Assist the Copy Center with overflow of duties.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

• Must have a valid Driver’s License.
• Must have reliable transportation.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Demonstrate effective verbal and written communication and listening skills.
• Demonstrate problem‑solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Excellent interpersonal skills.
• Verifiable references.
• Able to pass a background check.

• 1–2 years of experience working in a Customer Service role.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

The work environment and physical demands described here represent those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low-level noise exposure.
• Ability to sit, stand, and operate business equipment. Frequent use of the telephone and headset.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you need assistance, please contact

Keystone Pacific Property Management, LLC is an equal‑opportunity employer. All applicants will be subject to a Background and MVR Check.