Front Desk Coordinator

Front Desk Coordinator

Our client is seeking a Front Desk Coordinator in San Mateo CA to support a busy, patient-focused healthcare office. This contract opportunity is ideal for a detail oriented, customer-service-oriented individual who enjoys creating a welcoming experience while ensuring efficient front office operations.

Key Responsibilities:

• Greet and welcome patients, families, visitors, and staff, providing a positive first impression and outstanding customer service.
• Check/schedule in patients, confirm appointments, and direct guests to the appropriate department or appointment location.
• Answer and route incoming calls through the main phone line while providing detail oriented and courteous support.
• Maintain reception and waiting areas to ensure cleanliness, organization, and adequate supplies throughout the day.
• Assist with new patient scheduling and intake-related calls in coordination with the intake team.
• Support office opening, closing, and workplace safety procedures to help ensure smooth daily operations.
• Perform administrative duties including printing, scanning, filing, and organizing patient documentation.
• Maintain accurate records while handling confidential information in accordance with HIPAA and privacy guidelines.
• Monitor front desk workflows and assist with a variety of administrative and operational tasks as needed.
• Collaborate with internal teams to support an efficient, patient-centered office environment.