Collision Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address file exceptions and ensure carrier-specific requirements are complete

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management
• Ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems
• CCC one preferred
• Mitchell & Audatex

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while effectively managing repair workflows and ensuring quality control. Proficient in utilizing estimating systems to provide accurate assessments and maintain customer communication throughout the repair process.

• Customer Service Skills
• Organization Skills
• Knowledge of Estimating Systems
• CCC One
• Mitchell & Audatex

• Vehicle Repair Processes
• Initial Estimates
• Final Estimates
• Quality Control
• Post-Scanning

• Multi-Tasking Skills
• Time Management
• Adaptability

• Insurance Procedures
• Customer Rights
• Repair Techniques
• Disbursement Paperwork
• Carrier-Specific Requirements