Time Information Center Coordinator

The City of San Mateo Police Department is looking for a Real Time Information Center Coordinator

The San Mateo Police Department is seeking a candidate to join our diverse and outstanding group of people dedicated to providing exceptional public service. The Police Department is committed to improving the quality of life and solving problems while protecting our community through professionalism, integrity, and excellence. We strive to be the model police agency that others will emulate and a leader in the County and in our profession, adopting creative and innovative strategies to prevent crime and support those most in need.

We will continue to do this through using cutting-edge technology, finding creative solutions to problems, respecting individual rights, and conducting fair and non-biased policing.

Look to some of the reasons why the City of San Mateo is a great place to work:

The RTIC Coordinator is a non-sworn classification responsible for overseeing all RTIC operations. This role manages resources, develops and implements training requirements, and ensures the RTIC is functioning effectively. This position provides technical and functional oversight of RTIC to ensure the delivery of timely, accurate real-time intelligence to support field operations and departmental decision-making. The RTIC also participates directly in RTIC operations during peak periods, coordinates scheduling and staffing, and represents the City in related initiatives.

Work requires a high level of independent judgment, technical expertise, and the ability to collaborate effectively with sworn personnel, specialized units, and external partners.

Depending upon assignment, duties may include, but are not limited to, the following:

• Efficiently manages resources, including personnel, budget, and technology, to enhance the overall effectiveness of the center.
• Develops training programs and ensures the continuous professional development of personnel assigned to the RTIC.
• Produces complex reports and bulletins for the Police Department to develop strategies and tactics to effectively prevent and control crime.
• Assists the Police Department with real-time information sharing; utilizes video feeds, intelligence databases, and other systems as needed.
• Assists operations and management personnel in planning the deployment of resources for the prevention and suppression of criminal activity.
• Creates and maintains informational databases; uses complex databases and software applications utilized by the RTIC.
• Participates in operations with specialized units to provide real time intelligence through radio communication and other authorized communication platforms.
• Coordinates the scheduling of the RTIC, ensuring coverage when applicable.
• Acts as an operator for the RTIC during peak operation times.
• Monitors the performance of operators assigned to the RTIC for compliance with policies, procedures, and relevant laws.
• Develops and implements work related procedures to satisfy requirements of local, state, and federal laws.
• Represents the City in interdepartmental, interagency task forces, community, and professional meetings as required; makes presentations as necessary.
• Testifies in court.
• Performs other related duties as assigned.

The Real Time Information Center Coordinator receives general direction from the Police Technical Services Administrator or higher-level department personnel.

For a complete list of duties, reference our job specifications yofsanmateo.org

• You possess knowledge of methods of identifying essential information; investigative and identification methods and techniques; the methods and procedures of operating radio transmitting and receiving equipment; specialized computer software including Computer Aided Dispatch, video systems, and intelligence systems; federal, state, and local laws, as they relate to the essential functions of this position; standard office practices, procedures, methods, and equipment; organizing, maintaining, and retrieving data from electronic files.
• You possess the ability to identify complex problems and review related information to develop and evaluate options and implement solutions; use independent reasoning to solve complex problems; prioritize and make fast and accurate decisions; effectively communicate orally, verbally and in writing with coworkers, law enforcement personnel, supervisors, and to the public; work with restricted law enforcement documents and highly confidential information;
  
  establish and maintain cooperative working relationships with those contacted in the course of work; attend work and perform duties on a regular and consistent basis.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. Typical ways to obtain the knowledge and abilities would be:

• Three (3) years of experience with a law enforcement agency that includes the operation of transmitting and…