Director, Partner Operations

This is an exciting opportunity to join Kiteworks’ newly formed Strategic Partnerships organization and lead the operational engine behind some of the company’s most strategic partnerships. This is not a sales role — it is a highly cross-functional Strategic Partnerships position focused on building scalable operational processes, supporting joint integrations, managing partner programs, and enabling long-term partnership growth.

Reporting to the SVP, Strategic Partnerships & Strategy, the Director, Partner Operations will serve as the operational backbone across Technology Partnerships, GSI Partnerships, Partner Architecture, Product Management, and broader cross-functional teams including Marketing, Finance, Legal, Support, Customer Success, Renewals, Sales, and Channel Alliances. This role owns the operational cadence, reporting, dashboards, integration lifecycle tracking, partner program administration, and overall partner operations infrastructure that keeps the organization moving efficiently.

The ideal candidate is highly proactive, operationally strong, technically curious, and comfortable operating across business, finance, systems, and partnerships. They should be equally comfortable reviewing contracts and budgets, managing executive reporting, discussing APIs and integrations, and driving cross-functional coordination in a fast-paced environment.

This is a hybrid role based out of our San Mateo office. Employees are expected to be in office on Tuesday, Wednesday, and Thursday.

• Own the operational lifecycle of Kiteworks’ participation in strategic partner programs including onboarding, compliance tracking, membership renewals, certifications, and tier management
• Maintain partner program documentation, communications, FAQs, and operational processes
• Support the future rollout and administration of the Kiteworks partner program
• Ensure operational alignment between Kiteworks and strategic partners including AWS, Microsoft, Service Now, Crowd Strike, Palo Alto Networks, Accenture, Deloitte, Leidos, and Booz Allen Hamilton
• Manage and maintain Strategic Partnerships dashboards and operational reporting
• Deliver recurring executive-level reporting on integration progress, partner program health, pipeline contribution, enablement, and operational KPIs
• Partner with Finance, BI, and Product Operations to improve reporting accuracy, definitions, and visibility
• Translate partnership activity into executive-ready insights and operational business reviews

• Operationalize the partner integration lifecycle from intake through launch and post-GA support
• Track milestones, dependencies, blockers, and ownership across integrations involving APIs, MCP, AI Skills, and agent-based workflows
• Coordinate cross-functional support readiness with Engineering, Product, Customer Success, and Support teams
• Ensure every integration has proper documentation, escalation paths, and operational readiness prior to launch

• Partner closely with Marketing to manage partner deliverables, campaigns, timelines, and event coordination
• Track and manage Strategic Partnerships budgets including memberships, certifications, events, operational investments, and partner-related spend
• Support partner renewal processes in partnership with Renewals teams
• Coordinate with Legal and Finance on partnership agreements, operational contracting, and partnership economics

• Lead operational rollout of partner training programs and certifications
• Track internal certifications required to maintain partner program status across AWS, Microsoft, Service Now, and other strategic ecosystems
• Coordinate…