Senior Product Manager; Digital Commerce Job San Mateo area,California USA,Business

Position: Senior Product Manager (Digital Commerce Experience)

The Digital Commerce Experience Product team is on a mission to build world-class customer and operator experiences for Play Station’s digital stores
As Senior Product Manager, you will play a lead role in evolving the end-to-end customer experience and expanding our storefront presence across geographies and channels
You’ll work closely with global cross-functional teams—including Design, Engineering, Marketing, and Legal—to deliver delightful, seamless, and scalable experiences that drive player engagement and business growth
Lead end to end customer experience across devices: translating our commerce product strategy into a compelling roadmap for Play Station Storefront experiences across all platforms
Shape the Future:
Drive the global expansion roadmap for Play Station’s Storefronts, ensuring consistency and excellence across geographies and digital channels
Champion the Player:
Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond
Collaborate and Align:
Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high-impact initiatives and ensure smooth execution
Innovate with Impact:
Work hand-in-hand with Engineering, UX, and Research to design intuitive, high-performing, and scalable solutions
Ensure Global Readiness:
Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant
Measure What Matters:
Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results

Leadership:
Proven track record of leading and delivering complex programs in global, matrixed organizations
Expertise:
Background in enterprise-level integrations and delivering end-to-end digital commerce experiences
Execution:
Results-oriented and skilled at managing multiple priorities in a fast-paced environment
Mindset: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action
Experience:

8+ years of product management experience, 3+ years with large-scale D2C eCommerce products or platforms. Web, Mobile App, and/or TV app experience highly preferred
Product Sense:
Usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy to optimize the user experience and address business needs
Communication:
Exceptional storytelling and presentation skills, capable of influencing at all levels
Methodology:
Hands-on experience with agile development practices
Collaboration:

Strong cross-functional partnership skills with business, engineering, design, and stakeholder teams
Experience building global eCommerce or D2C experiences for major digital or retail brands
Familiarity with UX design principles, personalization systems, and experimentation platforms