PUDO Attendant
Job in
San Mateo, San Mateo County, California, 94404, USA
Listed on 2026-03-03
Listing for:
Ursus, Inc.
Full Time
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, HelpDesk/Support
Job Description & How to Apply Below
LOCATION:
Foster City, CA (Onsite)
PAY RANGE: $25/hr.
DURATION: 12 months
TOP 3 SKILLS:
- 2+ years of experience in customer-facing roles (customer service, retail, or similar)
- Ability to operate badge scanners and authenticate riders accurately
- Capable of managing vehicles and light crowd control at designated locations
As a PUDO Attendant, you will serve as the real-time, in-person human point of contact for Employee Riders at designated areas, including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.
Responsibilities include:
- Uphold a safety-centric, inclusive, and open-communication culture
- Passenger Assistance:
Greet passengers and provide them with a warm and welcoming experience - Authenticate riders via badge scanners
- Hail vehicles back and forth between locations
- Communicate with cross-ops partners via vehicle Slack threads
- Light crowd control
- Service status communications
- Willingness to work flexible shift hours and locations
- 2+ years of experience in customer service, retail, or another customer-facing role
- Excellent communication and interpersonal skills
- Customer-focused with a strong commitment to providing a positive experience
- Attention to detail and ability to follow protocols accurately
- Proactive mindset and resourcefulness
- Schedules may change based on business needs
- Ability to stand, walk, and be on your feet for extended periods outside
- Ability to lift and carry moderate loads
- Experience in high-stress situations, including knowledge of de-escalation techniques
SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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