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Senior Escalation Manager, Global Customer Service
Job in
San Mateo, San Mateo County, California, 94409, USA
Listed on 2026-07-30
Listing for:
Freshworks
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
You will lead cross-functional situation rooms, advocate for the customer, and drive systemic improvements that protect revenue and preserve trust. This is a high-visibility individual contributor role impacting retention and product quality.
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Position Requirements
10+ Years
work experience
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