Executive Escalations Lead
Job in
San Mateo, San Mateo County, California, 94409, USA
Listed on 2026-08-02
Listing for:
Freshworks
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Freshworks in San Mateo, CA is seeking an Escalation Manager within Global Customer Service to own high-severity escalations end-to-end, serving as single point of accountability for resolution, communication, and recovery.
You will lead cross-functional situation rooms, advocate for the customer, drive root-cause analysis, and implement preventive improvements to protect revenue and strengthen trust.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×