Trainer - Tele Operations

Trainer
- Tele Operations

Our client, an AV manufacturing company, is looking for a Trainer
- Tele Operations for their Foster City, CA location.

Responsibilities include:

• Providing dedicated training support to new hires and experienced operators through classroom facilitation, demonstrating, coaching, and providing feedback on day-to-day operating procedures
• Reviewing daily performance feedback and addressing any training deficiencies escalated by team instructors
• Grading hands-on assessments, including on-the-ground and simulated training sessions and providing feedback to Training Coordinator and or business stakeholders
• Conducting formal audits of operator performance for both new learners and experienced operators
• Occasionally filing in for operators on service and R&D missions when they are pulled for training sessions
• Assisting with training material updates as needed, and reviewing new training material
• Working with Training Coordinators to identify areas of confusion or discrepancy in the training curriculum
• Taking part in unique validation and testing missions as needed
• Fulfilling an 8 hour minimum requirement per month, acting as an operator on service missions to keep knowledge and performance of SOPs proficient

Requirements include:

• At least 3 months as a fully trained individual on the Tele Ops team
• 1-3 years of experience in the AV space
• Knowledge of Tele Ops procedures and responsibilities
• High School/GED is required
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
• Excellent time management and prioritization skills
• Preferred skills include proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
• Experience in teaching, instructing, and/or training
• Previous experience in a supervisory role

Why should you apply?

• Health benefits
• Referral program
• Excellent growth and advancement opportunities