Senior Manager - Events

• Compensation: USD 160,000 - USD 195,000 - yearly

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a Senior Event Manager to join Freshworks’ Event Experience team within Brand Marketing, reporting to the Director of Event Experiences. Ideally based in our San Mateo, Bellevue, or Boston office, this role will play a key part in delivering elevated, cohesive, and operationally excellent event experiences across Freshworks’ global portfolio.

The Event Experience team serves as a centralized hub of excellence for global events, setting the strategy, standards, governance, and ways of working that enable scalable, unified, and results-driven programs. The Senior Event Manager will help bring that strategy to life, contributing event-level perspective, developing plans and experiences, and partnering closely with the Director and cross-functional teams to turn broader objectives into exceptional events.

In the first 6–12 months, you’ll take ownership of a portfolio of high-priority events and serve as a strategic and operational partner from planning through execution. You’ll lead event workbacks, experience development, production, vendor and agency relationships, and cross-functional alignment, while contributing to the continued evolution of the team’s playbooks and ways of working. Success means delivering events that are flawlessly executed, purposeful, differentiated, and connected to Freshworks’ broader brand and business objectives.

• Support a portfolio of high-priority events from planning through execution, ensuring the attendee experience is purposeful, on-brand, and aligned to event objectives.
• Drive day-to-day event planning and execution across agenda, experience, logistics, production, and delivery, coordinating closely with cross-functional stakeholders.
• Bring event narratives to life, overseeing Run-of-Show, stage management, AV, technical production, and onsite execution.
• Manage production agencies and vendors ensuring high-quality delivery, cost efficiency, strong relationships, and adherence to Freshworks standards.
• Own event budgets from initial estimates through final reconciliation, including contracts, purchase orders, and procurement processes.
• Partner with Creative Services to execute the event look and feel across stage, environmental, signage, digital, and other attendee touchpoints.
• Contribute to the evolution of event playbooks, production standards, workbacks, and best practices, identifying opportunities to improve efficiency, consistency, and scalability.
• Post event evaluations, capture learnings, and…