Director, NA Sales Finance FP&A

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise‑grade solutions are powerful, yet easy to use, and quick to deliver results. Our people‑first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are seeking a Director of Sales FP&A to contribute meaningfully to planning, analysis, reporting, and strategy in support of our rapidly growing organization. The role will partner with key stakeholders across Sales, Professional Services, and Channels executives in the organization and be responsible for implementing and driving process improvements, delivering value‑added business analysis, as well as defining and reporting meaningful financial and operational metrics that lead to insightful business decision‑making.

This is a great opportunity for someone interested in a high impact FP&A role with a company that offers opportunities for growth and development.

• Lead and drive the development of annual and rolling forecasts, focusing on the underlying business drivers and key financial and operating metrics to align long-term objectives. This includes owning the global sales long range plan, sales planning calendar, and clearly communicating timelines, deliverables, and expectations with all planning stakeholders
• Partner with key stakeholders across the organization, including within Finance and Sales Operations, Revenue Operations, and Sales Leadership, to provide narrative insights on current and expected future performance
• Forecasting of company commissions compensation expenses through partnering with Sales Operations and Commissions Operations.
• Identify gaps in existing planning and forecasting processes, develop solutions to address gaps, and seek greater integration and standardization across planning teams
• Be a subject matter expert on sales & customer data: build and scale models giving structure to data, assess historical trends, and design drivers to more accurately forecast customer metrics and support business decisions
• Drive the production of monthly, quarterly, and annual financial results and deliverables to the Executive team, the Board of Directors, and investors
• Implement and drive tools for financial forecasting of ARR and key GTM metrics
• Provide analytical, financial modeling, and decision making support for ad-hoc and special projects

• 12+ years of experience in FP&A, ideally in a SaaS company
• 5+ years of experience in a Sales or GTM FP&A function highly preferred
• Strong knowledge of Finance and Accounting processes, data structures, and systems in a public company environment
• Direct experience using financial systems, ideally with Net Suite and Adaptive
• Excellent communication and presentation skills and attention to detail
• Strong drive for data integrity, building processes, and reaching solutions from scratch
• Growth mindset with demonstrated ability to learn quickly

We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career – while making work better for millions.

If this sounds like a journey you want to be part of,…