Dispatcher, Government

Position: Dispatcher (20700438)
San Francisco/Peninsula

Job Type

Full-Time

Close Date

Continuous or until 2000 applicants

Salary

$9,007.89-$10,734.95 Monthly

Additional Questionnaires

Pre-qualification and Supplemental

About San Mateo

San Mateo is a city of more than 100,000 residents located in San Mateo County, California, on the San Francisco Peninsula. One of the City's strengths is its diversity, both in the ethnic makeup and the physical development of the community. San Mateo has a vibrant business and retail environment with national and international businesses, two major shopping centers and an active downtown.

You would be joining over 500 people whose mission it is to serve the San Mateo community with a collaborative, innovative and professional spirit. We are looking for someone who embodies our shared values of respect, creativity, inclusivity, transparency, and integrity in their words and actions.

Look at some of the reasons why the City of San Mateo is a great place to work,

View all openings

Share

Please review the special instructions before applying for this job opportunity.

Apply for Job Interested

Location

200 Franklin Parkway San Mateo, 94403

Description

The City of San Mateo is currently taking applications for the position of Dispatcher. Being a police dispatcher is an exciting career opportunity for those who thrive in fast-paced and dynamic environments. As the critical link between the public and law enforcement, dispatchers play a vital role in ensuring community safety by coordinating emergency responses and providing essential support to officers in the field.

This position offers the chance to make a real difference in people's lives every day while developing valuable skills in communication, multitasking, and problem-solving. If you are looking for a rewarding career that challenges you to stay calm under pressure and be a part of a dedicated team, consider becoming a police dispatcher.

This is a continuous recruitment. Applicants are added to the employment list if they meet the minimum qualifications.

Job PDF:

Dispatcher Job

Ideal Candidate

Experience and Education Guidelines:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience

Some telephone or dispatch experience is highly desirable.

Education

Equivalent to completion of the twelfth grade.

License or Certificate

Entry level applicants are required to attach to their employment application verification of successful completion of the P.O.S.T. Entry-Level Dispatcher Examination or verification of successful completion of a Criti Call Examination. If you have not taken the POST Written Dispatch Test or the Criti Call Examination, please visit  to register.

* Please note the above is a separate requirement from the following:

* Possession of, or ability to obtain, a P.O.S.T. Dispatcher Certificate is required. For entry level applicants, this can be accomplished during the course of employment with the City of San Mateo (if hired for the position) and is not required to submit an application.

Ideal Candidate

Knowledge of:

* English usage, spelling, grammar and punctuation.

* Standard radio or telephone communications receiving and transmitting equipment. Modern office procedures, methods and computer equipment.

Lateral Candidates

* Experience using computer aided dispatch system, standard radio broadcasting procedures and rules.

* Experience with policy and procedure pertaining to the dispatching of emergency equipment, public safety classification codes, and computer commands.

Ability to:

* Communicate clearly and concisely, both orally and in writing. Learn standard broadcasting procedures and rules.

* Effectively elicit information from callers.

* Establish and maintain cooperative working relationships with those contacted in the course of work.

* Learn department procedures and policies pertaining to the dispatching of City emergency equipment and those of other user agencies.

* Learn geographic features and streets within the area served and other user agencies.

* Learn public safety classification codes and computer commands. Spell accurately.

* Learn to operate a computerized dispatch teletype and other office equipment.

* Learn to operate a sophisticated computer aided dispatch system quickly and accurately. Learn the uses and capabilities of the City's computer aided dispatch system.

* Operate a computerized dispatch teletype and other office equipment quickly, accurately and, at times, concurrently.

* Operate a sophisticated computer aided dispatch system quickly and accurately.

* Pass a background investigation, medical evaluation, polygraph examination, and psychological evaluation.

* Type at a speed necessary for adequate job performance. Understand and follow oral and written instructions.

* Work under pressure, exercise good judgment, and make sound decisions in emergency situations with a minimum amount of supervision.

Work various shifts as…