Senior Outreach Specialist

About Child Mind Institute

We re dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We ve become the leading independent nonprofit in children s mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow s breakthrough treatments.

As part of the Marketing & Communications team, you will report to Senior Manager, Clinical Marketing. You will generate referral leads for our San Mateo clinic. You will represent Child Mind Institute in the community and partner with the Clinical Director and clinical team to further our reputation, build relationships and lead patient referrals. This is an exempt, full-time, hybrid position located in our San Mateo, CA office.

This position requires a minimum of four (4) days per week in the office, determined by your supervisor. The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

• Build relationships with referral sources, including mental health providers, school staff, and medical professionals.
• Write and manage communications to important referral sources, promoting clinical services and engaging parents, educators, and other audiences. Handle all correspondence, including outreach, thank-you notes, and coordination of referral presentations in collaboration with clinicians.
• Represent us and our clinical offerings at receptions and events.
• Enhance and implement training to the clinical team related to referrals, outreach and communication.
• Analyze the competitive landscape to understand our position and identify strategies for positioning our offerings.
• Oversee professional development and parent workshops, including marketing, presentation coaching, and financial reporting. Share in-depth knowledge of mental health programming with important partners.
• Collaborate with colleagues in the Marketing and Communications department, support and inform strategy and audience for Clinical Marketing campaigns including digital and email marketing, promotional materials, conference programs, participant handouts, and signage.
• Perform additional job-related responsibilities as assigned.

• BA/BS degree in communications, marketing, business or related field from an accredited college or university.
• 3 years of experience in healthcare, medical or medical practice sales, or a related field with demonstrated creativity in referral generation and outreach programs.
• Experience leading shaping, and marketing events.
• Experience using CRM systems, such as Salesforce.

Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

The salary range for the position is posted. Factors such as candidate s work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information,…