Legal Systems Administrator

Thompson Hine LLP, an AmLaw 200 firm, is seeking a Legal Systems Administrator (commonly referred to as End-User Support Technician) to join our Silicon Valley, California office. The Legal Systems Administrator serves as the main IS point of contact for their local office as well as for all IS department projects and related communications. Supports all firm users with any hardware or software questions/problems they may have, escalating these problems to appropriate staff when necessary.

In addition, the Legal Systems Administrator maintains and monitors network servers as needed and works with Network Engineers to solve server-based problems. Assist in firm wide IS projects, identifies potential technology to solve new problems. Work closely with Systems Support Specialist to provide a total support package to the users.

• Provide Technical Support:
  Offer software and hardware support and troubleshooting to all users, ensuring timely resolution of issues. Fulfill common IT service requests.
• Communication and Coordination:
  Keep Help Desk staff and IS personnel informed of support issue status. Maintain open communication with the Office Administrator and Partner in Charge.
• Collaboration:
  Work closely with System Support Specialists and serve as a point of contact for other IS groups.
• Network and System Maintenance:
  Maintain network servers as needed and manage backup tape rotation.
• Voice and Video Systems:
  Handle voice system moves, adds, and changes, and manage video conference equipment and associated meetings.
• Asset Management:
  Organize PC, Laptop, and Printer refresh, manage IS inventory and assets.
• Service Desk Management:
  Create, update, and close tickets in the problem management system (Service Desk).
• Project Participation:
  Assist in Firm-wide IS projects and support the Employment Status Publication (ESP) process.
• Customer Service:
  Understand user problems and own them through resolution, meeting service levels of quality and response. Maintain professional relationships with end users and peers.
• Remote Support:
  Provide remote user access support (E-mail and Citrix).
• Cost Efficiency:
  Identify cost savings opportunities.

• Adapt to new technologies and/or add new job duties as directed.

Education, Training and/or Experience

• High School or equivalent required.
• 5 years of experience providing IS support to users.

Certifications, Licenses, Registrations

A+, MCP, Comp Tia

• Ability to learn quickly.
• Ability to troubleshoot application problems.
• Resolve hardware issues with PCs, laptops and printers.
• Team player.
• Excellent customer service skills and telephone etiquette are mandatory.
• Regular attendance and punctuality are essential functions of this job.
• Possesses interpersonal skills necessary in order to communicate effectively with a diverse group of employees.
• Ability to handle tasks under pressure.
• Ability to adjust work schedule to work other hours, as required.
• Growth mindset to enhance emotional intelligence, empathy and an understanding of inclusion and belonging practices that support managing and collaborating across differences.
• This position requires the employee to work at a specified location and hours determined by the Manager for the benefit of the department and firm. Changes to the location and/or scheduled hours must be approved by the Manager.

This position requires the employee to work onsite at a specified Thompson Hine office location based on a schedule determined by the Manager for the benefit of the department and firm. Changes to the location and/or schedule must be approved by the Manager and Human Resources. This position is not eligible for remote work absent the employee’s office working in business continuity mode.

Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The estimated salary range for this California position is $89,298 to $111,622.

Thompson Hine LLP is an Equal Opportunity Employer that offers competitive wages, and a robust benefits package. Benefit offerings include, but are not limited to, medical, dental, and vision insurance as well as Paid Time Off (PTO).

As a Legal Systems Administrator, you will be directly involved and considered to be within the attorney-client relationship, a position that demands the utmost trust and confidence. Your duties involve access to sensitive and confidential information related to our clients' business and legal matters, which requires assurance of your honestly, trustworthiness and reliability. Further, as part of our contractual, professional, and ethical obligations to our clients, we must ensure that individuals with access to confidential client information meet stringent standards of conduct.

Conducting this background check is essential to maintaining our firm’s reputation and…