Technical Dress Rehearsal Planning Lead

CTG is seeking to fill a Technical Dress Rehearsal (TDR) Planning Lead position for our client.

Location: San Mateo, CA Duration: 8 months

• Lead end-to-end planning, coordination, execution oversight, and validation of all Technical Dress Rehearsal (TDR) activities in preparation for Go Live across Ambulatory, Behavioral Health, and Home Health workflows and technical systems.
• Develop and maintain the comprehensive TDR strategy and execution plan.
• Define TDR scope across clinical and operational domains and establish rehearsal objectives aligned to Go Live success criteria.
• Identify technical dependencies and sequencing across applications, infrastructure, integrations, and security domains.
• Develop detailed run-of-show documentation, playbooks, scripts, and validation checklists.
• Coordinate and execute multiple TDR cycles (e.g., infrastructure TDR, integrated TDR, command center TDR).
• Serve as the central point of coordination between application teams, infrastructure teams, interface/integration teams, security and identity management, reporting/analytics, device deployment teams, clinical operations, revenue cycle, and vendor partners.
• Facilitate planning sessions, readiness checkpoints, and cross-functional alignment meetings.
• Ensure production environment readiness and validate user provisioning and role-based access controls.
• Oversee validation of interface functionality, data exchange, printing and device workflows, and mobile/remote access (including Home Health requirements).
• Validate scheduling, registration, check-in workflows, clinical documentation, order management, medication workflows, revenue cycle and charge capture processes.
• Ensure compliance with Behavioral Health privacy and data segmentation requirements.
• Validate downtime and recovery procedures and confirm rollback readiness.
• Identify, document, and mitigate technical and operational risks; maintain TDR risk logs and issue tracking with defined SLAs.
• Escalate high-risk issues to Program Leadership and conduct post-TDR debriefs and readiness assessments.
• Validate command center workflows, including incident routing, triage, escalation procedures, staffing models, and contact trees.
• Produce Go/No-Go readiness recommendations supported by KPI metrics.
• Deliver executive-level readiness summaries and reporting, tracking metrics such as scenario completion rates, critical defect closure rates, interface success rates, user provisioning accuracy, and device readiness.

• Strong program and project planning expertise within large-scale healthcare IT implementations.
• Deep understanding of clinical workflows across Ambulatory, Behavioral Health, and Home Health environments.
• Knowledge of infrastructure validation, application lifecycle management, integrations/interfaces, identity and access management, and reporting systems.
• Experience developing structured test scripts, runbooks, and operational readiness documentation.
• Risk management and issue tracking proficiency with escalation governance.
• Excellent cross-functional facilitation and stakeholder alignment capabilities.
• Executive-level reporting and KPI tracking expertise.

• Demonstrated experience leading Technical Dress Rehearsals, integrated testing, or large-scale Go Live readiness efforts in healthcare IT environments.
• Experience coordinating across technical, clinical, operational, and vendor teams.
• Proven ability to manage complex dependencies and mitigate risk in multi-domain system implementations.
• Experience supporting command center operations and cutover planning preferred.

• Bachelor’s degree in Healthcare Administration, Information Technology, Business Administration, or related field required.
• Advanced degree or relevant project management certification (e.g., PMP) preferred.

Background in settings that prioritize behavioral health as a core component of patient care is strongly preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.