Technical Account Manager

We are looking for a Technical Account Manager to join our team at Chooch
, a leader in enterprise computer vision AI. This is a full‑time, remote role focused on helping customers successfully deploy, manage, and grow their use of Chooch's AI Vision platform.

The Technical Account Manager will serve as a key link between our customers and internal teams, helping drive customer projects forward while ensuring a high level of responsiveness, organization, and technical coordination. This role combines project management, customer communication, and support ticket ownership. You will work closely with customers across industries such as healthcare, manufacturing, retail, and public sector, helping them navigate onboarding, implementation, ongoing support, and long‑term success with Chooch's solutions.

This role requires someone who is highly organized, customer‑focused, technically fluent, and comfortable managing multiple priorities  ideal candidate can communicate clearly with both technical and non‑technical stakeholders, keep projects on track, coordinate across internal teams, and ensure customer issues are addressed efficiently and professionally.

• Experience in technical account management, project management, enterprise SaaS, AI, machine learning, or computer vision
• Strong customer‑facing communication skills with the ability to manage both technical and non‑technical conversations
• Experience managing customer implementations, timelines, deliverables, and follow‑up actions
• Familiarity with support ticket workflows and tools such as Jira, Zendesk, Freshdesk, or similar systems
• Ability to gather technical details from customers and translate them into actionable internal tasks
• Strong organizational skills and attention to detail
• Ability to work independently and cross‑functionally in a fast‑paced remote environment
• Comfort coordinating between customers, solutions engineering, product, and engineering teams
• Strong problem‑solving and troubleshooting mindset
• Familiarity with APIs, cloud platforms, deployment workflows, or technical software implementations
• Experience supporting enterprise customers in industries such as healthcare, manufacturing, retail, or security
• Understanding of customer onboarding, escalation management, and post‑deployment support processes
• Experience working with globally distributed teams and customers
• Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent practical experience

• Serve as a primary point of contact for assigned Chooch customers during onboarding, deployment, and ongoing account support
• Build trusted relationships with customer stakeholders and maintain clear, professional communication throughout the customer lifecycle
• Lead regular customer meetings, project updates, follow‑ups, and status reviews
• Understand customer goals, deployment requirements, and business priorities, and ensure alignment with internal teams
• Help customers navigate questions related to platform usage, implementation progress, and issue resolution

• Manage customer‑facing projects from kickoff through launch and post‑deployment follow‑up
• Track project plans, milestones, timelines, deliverables, dependencies, and risks
• Coordinate with internal teams including solutions engineering, machine learning, product, and support
• Ensure action items are documented, assigned, and completed on time
• Proactively identify project risks, delays, or blockers and help drive resolution
• Maintain visibility across multiple customer accounts and internal work streams simultaneously

• Oversee support tickets and customer‑reported issues for assigned accounts
• Help triage incoming requests, gather relevant technical and business context, and route issues appropriately
• Track customer issues from intake through resolution, ensuring timely updates and strong follow‑through
• Coordinate escalations with engineering and product teams when needed
• Help identify recurring support themes, product pain points, and process gaps to improve customer experience over time
• Ensure customers feel informed, supported, and confident when issues arise

• Work closely with Chooch's internal teams to align customer needs with technical execution
• Translate customer feedback into meaningful insights for product, engineering, and solutions teams
  
  Support internal process improvement by helping refine project workflows, escalation paths, and customer communication practices