Revenue Operations Senior Analyst

About Eve

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI‑Native, and Eve is how they get there.

But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.

Product‑market fit: Eve is trusted by over 1,000 law firms, and we’re growing fast.
Backed by top investors: We’ve raised over $160M from world‑class partners including Spark Capital, Andreessen Horowitz (A16z), Menlo Ventures, and Lightspeed.
Built by a world‑class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.
AI‑Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best‑in‑class AI workflows tailored for legal work.
Explosive growth: We are growing 2X revenue Quarter over Quarter.

First phase: own and stabilize lead routing

• Routing logic the GTM org trusts. Build, maintain, and tune all routing logic in Hub Spot and Chili Piper. Implement and enforce the ownership and routing rules without hand-holding from Marketing or Sales leadership.
• Response‑time discipline that protects pipeline. Define, publish, and hold the line on routing SLAs for inbound MQLs, event leads, error resolution, and exception review. Build the dashboards and weekly cadence that make performance visible and breaches actionable for reps and leaders.
• Neutral authority on routing disputes. Serve as first point of escalation for ownership conflicts. Adjudicate using documented tie‑breaker rules. Process event exception requests within published windows. Maintain a clean audit trail of every decision.

As you grow into the role: expand into broader GTM efficiency

• Bottom‑of‑Funnel optimization. Identify conversion bottlenecks across hand‑off from MQL to SQL to Opportunity to Closed Won and design the process changes, automation, and routing tweaks that compound conversion improvements over time.
• Pipeline generation through operational efficiency. Build the processes, automations, and workflows that surface incremental pipeline from existing sources (reactivation motions, dormant account triggers, account‑tier upgrades, signal‑based re‑engagement) without adding headcount or spend.
• Scalable operational design. As Eve grows, ensure the GTM operations layer scales with it. New segments, new territories, new lead sources, and new motions should plug in without re‑architecture.

• 3 to 6 years of GTM operations experience. Hands‑on ownership of lead routing as a primary responsibility in Sales Operations, Revenue Operations, Marketing Operations, or GTM Operations at a B2B SaaS company. You own end‑to‑end work, define your own approach and success metrics, and deliver measurable outcomes across stakeholders.
• Strong Chili Piper and Hub Spot fluency. Demonstrable experience building and maintaining workflows, properties, custom logic, integrations, and routing rules across both tools. You can audit a broken routing flow and fix it the same day. Salesforce, Lean Data, or other routing and pipeline generation tool exposure is a plus.
• Fast tool adoption. You have a track record of picking up new GTM tools quickly and getting to production‑quality output without long ramp times. The stack will keep evolving, and we need someone who evolves with it.
• AI‑assisted automation experience. You have built or meaningfully extended GTM workflows using AI tools (LLM APIs, Clay, n8n, Make, agentic platforms, or equivalent). You know where AI compounds operator leverage and where it adds noise.
• Service‑level discipline. You have set, measured, enforced, and reported on operational SLAs in a prior role. You can speak specifically about how you held the line and what you did…