Sr. Director of Revenue Operations

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, Met Life, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case.

Backed by Wndr Co, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us!

About the Role:

We are seeking a highly strategic and execution-focused Senior Director of Revenue Operations (Rev Ops) to lead the operating foundation behind our go-to-market engine. This leader will partner closely with Operations, Sales, Customer Success, Services, Marketing, Finance, and executive leadership to improve forecasting accuracy, strengthen pipeline visibility, optimize territory and quota design, and ensure our systems and analytics support scalable growth.

This is a strategic and hands-on leadership role for someone who can turn complexity into clarity, build trust across functions, and create the operating cadence, data discipline, and process rigor needed to support a high growth business. This role will sit at the center of Enterprise AI GTM, Field CTO, and Alliances/Partners & Channels, ensuring alignment across pipeline generation, technical deal execution, and partner-driven revenue.

You will own the infrastructure, processes, and insights that enable these teams to operate cohesively and efficiently.

This is a high-impact, cross-functional role responsible for connecting strategy to execution-bringing rigor to pipeline, clarity to deal progression, and scalability to our GTM motion.

Responsibilities:

Forecasting and Revenue Planning

• Lead the end-to-end forecasting process across bookings, renewals, and retention in partnership with Sales, Finance, Customer Success, Services, and Marketing leadership
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• Build and maintain clear forecasting methodologies, reporting standards, and inspection processes that improve predictability and decision making
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• Deliver executive level insights on forecast risk, upside, key trends, and performance drivers
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• Support annual planning, capacity modeling, and scenario analysis to inform growth and investment decisions
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Territory, Quota, and Coverage Design

• Partner with GTM leadership to design territory and coverage models aligned to market opportunity, customer segments, and business priorities
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• Lead annual quota-setting and in-year quota management processes
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• Monitor attainment trends and recommend adjustments to improve performance, fairness, and coverage efficiency
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Pipeline Management and GTM Analytics

• Own pipeline reporting and health analytics across regions, segments, and stages
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• Build dashboards and KPIs that give leadership clear visibility into funnel performance, conversion rates, sales cycle trends, renewals, expansion, and rep productivity
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• Partner with Sales and Marketing leadership to drive disciplined weekly, monthly, and quarterly pipeline review cadences
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• Translate data into actionable recommendations that improve pipeline generation, conversion, and overall GTM execution
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Customer Lifecycle and Retention Insights

• Partner with Customer Success, Delivery and Services leaders to improve visibility into renewals, customer health, churn risk, and expansion opportunity
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• Help define and operationalize metrics that connect implementation quality, time-to-value, and service delivery performance with long-term retention outcomes
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• Support consistent lifecycle reporting and analysis that informs retention strategy and customer growth planning
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Systems, Process, and Data Governance

• Serve as a senior business owner for CRM and the broader GTM systems ecosystem, including tooling that supports forecasting, pipeline management, customer success, and reporting
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• Improve data quality, process design, workflow automation, and system governance across the revenue organization
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• Partner with IT,…