Client Services Engineer

Onsite in Foster City, CA | at least 4 days in office

As a member of the Client Services team, you will be responsible for our employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.

• 3 years of experience in a similar IT Support / Admin role.
• Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
• Familiarity with client and client-level virtualization software (Parallels, Virtual Box, etc.).
• Experience with Google Workspace administration and troubleshooting.
• Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.).
• Strong security foundation and endpoint or user best practices.
• Prior work experience at client or in client's industry.

Applicants must be able to work directly for Artech on W2.

• Experience with Service Now, Jira, Confluence, or similar ticketing and documentation tools.
• Strong knowledge of Active Directory account administration.
• Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.).
• Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.).
• 1-2 years of scripting experience preferred (Power Shell, bash, Python, etc.).

• Provide technical support for all end user technology services via Service Now and Slack.
• Research, install/implement, and upgrade internal systems and SaaS platforms.
• Support conference room systems, printers, digital signage, and other office equipment.
• Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
• Create and maintain documentation for internal team processes and user-facing support articles.

• Comprehensive health and wellness benefits.
• Opportunities for professional development and growth.
• Inclusive and dynamic work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.