DevOPS Engineer - NorCal

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI‑powered technology, we have been able to save over $500M for these companies.

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

The DevOPS Engineer is primarily responsible for maintaining, deploying, and supporting critical infrastructure within federal systems. The critical position involves working closely with the engineering team to design, build, and maintain our systems.

San Mateo, CA

• Design, build, and maintain CI/CD pipelines for federal application deployments.
• Manage and monitor infrastructure across federal cloud environments, including AWS Gov Cloud and Azure Government.
• Implement and maintain Infrastructure as Code (IaC) using Terraform, Ansible, or Cloud Formation.
• Apply and enforce FedRAMP, NIST 800‑53, and FISMA security controls across all systems.
• Monitor system health, set up alerting, and respond to incidents in production federal environments.
• Collaborate with security teams to conduct vulnerability assessments and remediation.
• Automate configuration management and environment provisioning.
• Manage containerized workloads using Kubernetes and Docker in secure, air‑gapped, or limited‑connectivity environments.
• Maintain detailed documentation for architecture, runbooks, and compliance artifacts.
• Support Authority to Operate (ATO) processes and provide technical evidence for audits.
• Work with cross‑functional teams including developers, security officers, and program managers.
• Conduct code reviews and maintain coding standards for infrastructure scripts and pipelines.

• Minimum 10 years of experience in a Dev Ops, Site Reliability Engineering (SRE), or infrastructure engineering role.
• At least 3 years of hands‑on experience working within federal government or DoD environments.
• Proven track record of managing production systems with high availability and strict compliance requirements.
• Citizenship Requirement:
  Applicants must be US citizens. This position requires access to federal systems subject to federal compliance regulations. Non‑citizens are not eligible to be considered for this role, no exceptions.
• Compliance and Clearance Requirements:
  Must pass a background investigation and federal suitability determination prior to starting. Must comply with all federal information security and privacy policies.

• AWS Gov Cloud
  
  Required:
  
  EC2, S3, RDS, Lambda, IAM, VPC, Cloud Trail, Cloud Watch, and Security Hub.
• Experience with FedRAMP
  
  Required:
  
  authorized cloud services and their compliance boundaries.
• CI/CD and Automation
  • Proficiency with Jenkins, Git Lab CI/CD, Git Hub Actions, or Azure Dev Ops Pipelines.
  • Strong experience writing and maintaining pipelines for build, test, and deployment automation.
  • Familiarity with artifact management tools such as Nexus or JFrog Artifactory.
  • Scripting experience in Bash, Python, or Power Shell for task automation.
• Infrastructure as Code
  • Hands‑on experience with Terraform for provisioning and managing cloud resources.
  • Working knowledge of Ansible for configuration management and server provisioning.
  • Exper…