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Client Services Engineer

Job in San Mateo, San Mateo County, California, 94404, USA
Listing for: LanceSoft Inc
Full Time position
Listed on 2026-06-03
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 42 - 46.42 USD Hourly USD 42.00 46.42 HOUR
Job Description & How to Apply Below
Job Details:
Job Title:
Client Services Engineer

Location:

Foster City, CA
Duration: 6+ Months
Pay Range: $42.00/hour - $46.42/hour


at least 4 days in office

Position Summary:
As a member of the Client Services team, a Client Service Engineer will be responsible for company’s employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.

Responsibilities:
  • Provide technical support for all end user technology services via Service Now and Slack.
  • Research, install/implement, and upgrade internal systems and Saas platforms.
  • Support conference room systems, printers, digital signage, and other office equipment.
  • Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
  • Create and maintain documentation for internal team processes and user-facing support articles.
Qualifications:
  • 3 years of experience in a similar IT Support / Admin role.
  • Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
  • Familiarity with VMware and client level virtualization software (Parallels, Virtual Box, etc.)
  • Experience with Google Workspace administration and troubleshooting.
  • Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
  • Strong security foundation and endpoint or user best practices.
  • Experience with Service Now, Jira, Confluence, or similar ticketing and documentation tools.
  • Strong knowledge of Active Directory account administration.
  • Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
  • Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
  • 1-2 years of scripting experience preferred (Power Shell, bash, Python, etc.)
  • Exceptional verbal and written communication.
  • Strong critical thinking, problem solving, and prioritization skills.
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