Senior Manager, Customer Success - San Mateo

About the Team

We are adding more positions to our Accelerate team. Accelerate is an omni-platform digital marketing operating system that allows partners to launch self-serve campaigns in minutes across the most popular sites at unprecedented scale and speed, all from one single sign-on screen.

We’re looking for someone with a deep understanding of the digital marketing media ecosystem for agencies, brands, e‑tailers, media and technology companies.

As a Senior Customer Success Manager, you'll become a customer’s trusted advisor at InMobi and help them through the entire onboarding cycle, training and onboarding scale up. You will proactively identify opportunities to optimize partner performance and maximize platform value.

You’ll liaise with Product Marketing, Product, Tech, Legal and Sales team regularly with the objective of making partners experience with Accelerate a success. You will also maintain a constant channel of communication with our partners informing them of new product releases, updates on their performance and conduct quarterly business reviews.

• Passionate about nurturing relationships and obsessively customer centric
• Tech savvy, understand the nuances of digital marketing, benefits of solutions and evolving solutions within the industry ecosystem
• Curious and a problem solver at heart with the ability to articulate abstract problems into objective to‑dos
• We are looking for someone with a builder mindset who thrives in entrepreneurial environments and can adapt quickly to changing priorities
• The ideal candidate is comfortable operating in ambiguity, demonstrates strong ownership and accountability, is deeply customer‑centric and solutions‑oriented, and proactively identifies and solves problems rather than waiting for direction

• Onboard retailers by providing them with technical guidance, helping them understand how to best use our product features, and scale accounts once integration is done.
• Have a close eye on the integration quality. Platform performance and proactively identify issues for partners. Have regular catchups with partners.
• Create and own documentation for best practices and revenue optimization techniques.
• Own customer onboarding and platform implementation.
• Guide customers through setup, adoption, and scaling of the platform.
• Act as the primary point of contact for troubleshooting and platform‑related queries.
• Serve as a product expert and trusted advisor to customers.
• Coordinate closely with Product, Engineering, Product Marketing, and Sales teams.
• Manage customer communications, issue resolution, and ongoing engagement.
• Develop best‑practice documentation, onboarding materials, and enablement resources.
• Support customer retention, adoption, and long‑term success.

• 5+ years of Customer Success, Technical Account Management, Account Management, or related experience
• Strong understanding of AdTech, Mar Tech, digital advertising, or SaaS platforms
• Experience onboarding and supporting customers on technology‑driven products
• Excellent communication and stakeholder management skills
• Ability to translate technical concepts into customer‑friendly language
• Comfortable working cross‑functionally with Product and Engineering teams

• Competitive salary, bonus, and stocks
• Quality medical, vision, dental
• 401(k)
• Lunches provided
• Time off through a combination of PTO, sick days, and company‑wide holidays
• Friendly and support teammates in‑office and around the globe

At InMobi, culture isn’t a buzzword; it’s an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.

We thrive on challenges and seize every opportunity for growth. Our core values — thinking big, being passionate, showing accountability, and taking ownership with freedom — guide us in every decision we make.

We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.

InMobi is proud to be an Equal Employment Opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and in the workplace.