Senior Director, Product Management - Supply Chain Technology

Warehouse Management System Product Manager

The WMS platform is a foundational pillar of Fanatics' supply chain technology strategy the system of record for how we move, store, and ship product across our global network, supporting both our DTC fulfillment operations and our wholesale distribution business.

Lead and co-develop the product strategy and multi-year roadmap for Fanatics' Warehouse Management System platform in close partnership with Supply Chain and Operations, driving a large-scale, multi-site network transformation program across our global network.

Drive the technology platform across both fulfillment and distribution operations ensuring it supports eCommerce, wholesale distribution, and omnichannel operations, and is tightly aligned to our broader supply chain technology platform strategy.

Enable greenfield deployments and complex retrofit programs, partnering closely with Operations and Supply Chain, across our growing global network spanning North America, Europe, and beyond building toward a uniform, modern technology platform for omnichannel operations.

Drive our micro-fulfillment model enabling on-demand capacity and pop-up sites that power Fanatics' ability to respond to peak events and hot market moments.

Own automation integration strategy across warehouse execution, controls, and robotics systems translating operational automation investments into coherent product architecture.

Partner with Operations leadership to evolve WMS capabilities in line with the network roadmap from eCommerce and wholesale distribution through to fully integrated omnichannel operations.

Define and track network performance metrics across fulfillment efficiency, distribution accuracy, system reliability, and cost in alignment with Operations and business stakeholders.

Define and evolve the product vision for Fanatics' Global Shipping platform, in close collaboration with Logistics and Transportation business partners, spanning carrier integrations, Transportation Management System strategy, rate shopping, label generation, package lifecycle management, and delivery tracking.

Drive build vs. buy decisions for TMS including vendor assessment, selection, and integration strategy across parcel, freight, last-mile, and regional carriers globally working in partnership with Operations and Supply Chain.

Drive shipping capabilities across B2C, B2B, and enterprise fulfillment models, including cross-border and customs compliance.

Champion low-touch logistics execution driving automation, intelligent carrier selection, and streamlined fulfillment routing to reduce freight costs, minimize manual intervention, and improve throughput across the shipping lifecycle.

Define and track shipping performance metrics across on-time delivery, cost, carrier performance, and customer experience in partnership with Logistics and Operations.

Drive the development of an integrated product vision and roadmap across fulfillment, distribution, WMS, and shipping co-created with, and in service of, Supply Chain, Logistics, Transportation, and Operations partners.

Ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance across both B2C and B2B models.

Lead build vs. buy evaluations and vendor selection decisions in partnership with the business, ensuring technology choices are grounded in operational reality.

Actively participate in executive-level program reviews and strategic planning cycles.

Partner with Engineering and Architecture on platform scalability, reliability, and supply chain technology strategy.

Work with Finance to model and track program ROI, total cost of ownership, and business impact across the network transformation portfolio.

Manage complex dependencies across multi-team, multi-vendor programs driving alignment and unblocking delivery.

Translate strategy into clear product requirements, epics, and measurable success criteria.

Lead backlog prioritization and sprint planning in close partnership with engineering teams.

Navigate peak event planning and operational resilience requirements holiday, promotional surges, and hot market events.

Build and develop a small, mighty team of Product Managers across fulfillment, distribution, WMS, and shipping domains.

Set clear direction, manage prioritization across competing demands, and build team capability.

Create an environment where product managers are close to the business, empowered to make decisions, and accountable for outcomes.

Required:

12+ years of Product Management experience, with significant ownership of WMS, fulfillment, distribution, or supply chain platforms. Proven track record leading complex, multi-site technology transformation programs from strategy through delivery. Deep expertise in warehouse management systems at enterprise scale Manhattan Active WMS or equivalent strongly preferred. Strong understanding of global shipping, carrier integrations, TMS strategy, and last-mile logistics. Demonstrated experience designing or…