Senior Product Marketing Manager

Job Description

Freshworks is looking for a Senior Product Marketing Manager to own the go-to-market strategy and narrative for our core service management products (Fresh service and Fresh service for Business Teams). These are the largest, highest-visibility products in the Fresh service portfolio—the foundation of how we compete, how we win, and how we grow. This is a senior individual contributor role that reports to the Sr.

Director of Product Marketing and works directly with Product, Sales, and Analyst Relations to drive pipeline, accelerate deals, and shape how the market understands what Fresh service does and why it matters.

• Own the narrative
  :
  Drive the messaging architecture for Fresh service ITSM and ESM—from top-level narratives to persona-specific value propositions.
• Simplify the complex
  :
  Translate technical product capabilities into crisp, buyer-relevant stories for IT decision-makers, analysts, and internal stakeholders.
• Beat the competition
  :
  Differentiate our capabilities from competitors, clearly articulating our unique value against Service Now, Jira Service Management, and Manage Engine.
• Maintain consistency
  :
  Keep messaging aligned across every customer-facing surface: web, sales decks, analyst submissions, and event keynotes.

• Drive GTM
  :
  Lead the go-to-market strategy for ITSM and ESM product launches—from initial messaging through execution.
• Own the calendar
  :
  Partner with Product Management to build and manage the launch calendar; own T‑8 to T+30 execution.
• Rally the team
  :
  Coordinate cross-functional launch readiness across product, sales, demand gen, comms, and customer success.
• Measure impact
  :
  Define launch goals and success metrics. Don't just ship—prove it landed.
• Be the trusted partner:
  Show up in key deals with the right story, the right competitive angle, and the right proof.
• Build what matters:
  Develop training, messaging guides, pitch narratives, and objection handlers that reps actually use.
• Listen to the field:
  Conduct regular listening sessions to understand what's winning deals, what's losing them, and where messaging needs to evolve.
• Own analyst relations:
  Lead the PMM workstream for ITSM analyst briefings (Gartner, Forrester, IDC)—prep, narrative, and follow-through.
• Be the expert:
  Serve as a subject matter expert and spokesperson for internal and external engagements, customer events, and briefings.
• Track the market:
  Monitor competitive landscapes and ITSM trends; translate insights into actionable intelligence for product strategy and sales.

• 6+ years of experience in product marketing, focused on enterprise SaaS or enterprise software.
• Demonstrated ownership of product launches—end-to-end, not just one workstream.
• Exceptional written and verbal communication skills, with the ability to distill complex ITSM and AI capabilities into simple, value-driven messages.
• Proven experience collaborating with cross-functional teams, including Product, Sales, and Marketing.
• Ability to think strategically and execute tactically, managing multiple priorities simultaneously.
• Experience selling into core IT decision makers, preferably with products built for IT operations.
• AI-forward marketer—curious about and actively using the ways AI can supercharge product marketing.
• Strong positioning instincts—you know the difference between a message and a claim, between differentiation and noise.
• Proven ability to build sales enablement materials that reps actually use, not slide decks that live in a shared folder.
• Track record of cross-functional influence across product, sales, and marketing without formal authority.

Hybrid role with onsite expectations of 3 days/week (Tues – Thurs) from our San Mateo, CA headquarters.

Annual base salary range: $192,000 – $238,000
. This role is also eligible for a target bonus.

Benefits include dental, medical, vision, disability, and life insurance, equity, ESPP, flexible PTO, flexible spending, commuter benefits, wellness benefits, and parental leave.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.