Client Services Technician
Job in
San Mateo, San Mateo County, California, 94409, USA
Listed on 2026-06-21
Listing for:
WorkGenius Group
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Title
Client Services Technician
IndustryAutonomous Vehicle/Tech
LocationFoster City, CA
Duration~5 Months
Responsibilities- Provide onsite support 5 days a week
- Manage Tier 1 support requests via emails, Slack and Jira/Service Now Service Desk tickets
- Manage, work, and track tickets in our client's ticketing systems
- Manage escalations to other IT staff
- Identify and report support trends
- 1-3 years of experience in a similar IT Support role
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Demonstrated written communication skills to create useful support logs
- Time management skills to provide updates and fixes within a promised time frame
- High-level knowledge of commonly used software, hardware and applications
Hourly rate is commensurate with experience and is an estimated range provided by Work Genius.
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