Analyst, Commercial Insights - Services

Analyst, Commercial Insights – Services

San Mateo, CA (Collab)/Remote

Play Station is looking for an innovative, detail-oriented, highly motivated Analyst to join our Play Station Services team within the Global Sales and Business Operations organization. The role sits within the Planning and Insights team responsible for leading analytics operational excellence in commercial performance, planning, and strategy for the Play Station Plus subscription business.

• Support the Services Insights team with analysis of commercial and engagement trends across the Play Station Plus user base, using these insights to inform strategic decisions and improve performance measurability.
• Work across our Commercial, Engagement & Experience and CRO teams to explore subscriptions data for novel insights, deconstructing complex datasets to improve knowledge of our users.
• Create recursive frameworks for long‑term monitoring of business initiatives, helping to identify opportunities for growth and reduce reporting cycle time.
• Collaborate with Engineering and Reporting teams to democratise insights into actionable outputs.
• Support efforts to optimise our business with experimentation and A/B testing.
• Partner closely with stakeholders within GSBO and supporting teams to understand and deliver business insights using data.
• Collaborate with data teams across SIE to understand and utilise available tools and resources while contributing learnings and business area expertise to the organization.

• Bachelor’s Degree in a quantitative or computational field or equivalent.
• 5+ years of experience in analytics‑related roles.
• Proficient at translating ambiguous business requirements into meaningful analytical insights from start to finish.
• Skilled with SQL, Python, and spreadsheet applications (Excel, Google Sheets).
• Knowledge of statistical concepts, subscription metrics, and A/B testing.
• Keen attention to detail and ability to deliver high‑quality analytical work.
• Proven experience creating data visualizations and reports to surface actionable insights.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with stakeholders across different teams and levels.
• Strong project management, multi‑tasking, and organizational skills.
• Ability to adapt quickly in a dynamic, changing, fast‑paced business environment.
• Flexibility to work varying hours to support global operations.

• Strong technical proficiencies with SQL, Python, Airflow.
• Experience with visualization tools such as Domo, Power BI, Tableau.
• Interest in the gaming industry and knowledge of the digital gaming landscape and competitive offerings.
• Prior experience with subscription businesses preferred.

$136,300–$204,500 USD

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

Sony is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.