DevOPS Engineer - NorCal

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. We serve over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI‑powered technology, we have saved over $500M for partnering companies.

Kore.ai is one of the fastest‑growing AI companies globally and is recognized as a leader by Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by serial entrepreneur Raj Koneru, we support customers worldwide across offices in Orlando, Hyderabad, New York, London, Germany, Dubai, Frankfurt, Tokyo, and Seoul.

San Mateo, CA

• Design, build, and maintain CI/CD pipelines for federal application deployments.
• Manage and monitor infrastructure across federal cloud environments, including AWS Gov Cloud and Azure Government.
• Implement and maintain Infrastructure as Code (IaC) using Terraform, Ansible, or Cloud Formation.
• Apply and enforce FedRAMP, NIST 800‑53, and FISMA security controls across all systems.
• Monitor system health, set up alerting, and respond to incidents in production federal environments.
• Collaborate with security teams to conduct vulnerability assessments and remediation.
• Automate configuration management and environment provisioning.
• Manage containerized workloads using Kubernetes and Docker in secure, air‑gapped, or limited‑connectivity environments.
• Maintain detailed documentation for architecture, runbooks, and compliance artifacts.
• Support Authority to Operate (ATO) processes and provide technical evidence for audits.
• Work with cross‑functional teams including developers, security officers, and program managers.
• Conduct code reviews and maintain coding standards for infrastructure scripts and pipelines.

• Minimum 10 years of experience in a Dev Ops, Site Reliability Engineering (SRE), or infrastructure engineering role.
• At least 3 years of hands‑on experience working within federal government or DoD environments.
• Proven track record of managing production systems with high availability and strict compliance requirements.
• Citizenship Requirement:
  Applicants must be US citizens. This position requires access to federal systems subject to federal compliance regulations. Non‑citizens are not eligible to be considered.
• Compliance and Clearance Requirements:
  Must pass a background investigation and federal suitability determination prior to starting. Must comply with all federal information security and privacy policies.

• AWS Gov Cloud required: EC2, S3, RDS, Lambda, IAM, VPC, Cloud Trail, Cloud Watch, and Security Hub.
• Azure Government required:
  Virtual Machines, Azure Dev Ops, Azure Monitor, Key Vault, and Policy.
• Experience with FedRAMP required: authorized cloud services and their compliance boundaries.

• Proficiency with Jenkins, Git Lab CI/CD, Git Hub Actions, or Azure Dev Ops Pipelines.
• Strong experience writing and maintaining pipelines for build, test, and deployment automation.
• Familiarity with artifact management tools such as Nexus or JFrog Artifactory.
• Scripting experience in Bash, Python, or Power Shell for task automation.

• Hands‑on experience with Terraform for provisioning and managing cloud resources.
• Working knowledge of Ansible for configuration management and server provisioning.
• Experience with AWS Cloud Formation or Azure ARM/Bicep templates.

• Strong knowledge of Docker: image creation, optimization, and multi‑stage builds.
• Experience managing Kubernetes clusters, including deployment, scaling, networking, and RBAC.
• Familiarity with Helm charts for application deployment management preferred.
• Experience with Open Shift or EKS/AKS in government or regulated environments is a plus.

• Solid understanding of TCP/IP, DNS, load balancing, VPNs, and firewalls.
• Experience configuring and managing Zero Trust network architectures.
• Knowledge of TLS/SSL…