Business Systems - Product Manager

Business Systems
- Product Manager

San Mateo, CA United States

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We've got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next
47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform's impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that's alerted to a threat in real-time and triggers a lockdown in seconds, not minutes.

We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

This position is part of the Business Systems Product team supporting the CIO organization. The goal of the Business Systems team is to create and deliver meaningful, large-scale technology programs that increase the ROI of Verkada's business systems and technology and improve the overall value and performance of the organization. We make systems/processes more efficient, reduce manual, low-value work, and enable the company to run better, make better decisions, and ultimately be more profitable.

• Partner with leaders across: FLOPS (Finance, Legal, Operations, People and Supply Chain) and other key functions to address key business challenges – with a primary focus on systems, data pipelines and infrastructure, and large-scale Security and IT initiatives
• Implement best-practice solutions, including process changes, configurations, and/or custom enhancements, to drive scalability and operational efficiency.
• Work with FLOPS engineers and stakeholders to design, build and implement engineering solutions as it pertains to FLOPS deliverables
• Facilitate and lead cross-functional requirement sessions to elicit, document, and analyze business requirements to identify functional scope. Able to identify unspoken/ conflicting requirements and drive meaningful change even going against the grain (as needed).
• Prepare and review documentation for current processes, pain points, and assumptions for business systems and continuously identify opportunities that will streamline workflows and processes across all of our business systems and tools.
• Draw from your experience to recommend changes in development, maintenance, and system standards that improves the team and our users' experience while delivering long term scalability.
• Build lightweight technical solutions leveraging your skills with Python/Java Script
• Familiarity with the end to end Q2C processes including quoting, transacting and billing

• Bachelor's degree in MIS, CS, Finance or other technical/ analytical fields.
• Minimum 4+ years of relevant business experience
• Basic SQL, Python, JavaScript and HTML required
• Basic understanding of UI/UX tools and Flowchart tools (ie. Figma/Lucidchart)
• Experience with designing and supporting integrations between business systems like Netsuite, Salesforce, 3PL's, expense systems, etc
• Understand key processes across the entire employee lifecycle
• Work ethic:
  You do what it takes to make a project go well. You are equally comfortable taking personal ownership for a task as delegating it.
• Ideal candidate is able to handle ambiguity and work effectively in a fast paced and fluid environment.
• Must be willing and able to commute 5 days in office (San Mateo, CA)

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are…