IT Desktop Support Technician
Job in
San Mateo, San Mateo County, California, 94404, USA
Listed on 2026-06-27
Listing for:
Ursus, Inc.
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
LOCATION:
Foster City, CA (Onsite)
PAY RANGE: $36 - $46/hr.
DURATION: 6 Months
TOP 3 SKILLS:
- 1 3 years of experience in a similar IT Support role with hands-on troubleshooting of hardware, software, and end-user issues
- Experience with Active Directory, Google Workspace products, or similar platforms, along with basic networking knowledge (VPN, DHCP, DNS)
- Experience using Jira/Service Now/Confluence or similar ticketing and wiki systems, with strong multitasking and customer service skills
As a member of the Client Services team, an IT Desktop Support Technician will provide IT support to all end users. In this position, staff will be tasked with fielding all incoming support requests, prioritizing and assigning requests to the appropriate party as needed, and ensuring that requests are addressed in a timely manner. The person in this position will be part of a team that staffs our onsite support team that provides services for our end users.
Responsibilities:
- Provide onsite support 5 days a week
- Manage Tier 1 support requests via emails, Slack, and Jira/Service Now Service Desk tickets
- Manage, work, and track tickets in ticketing systems
- Manage escalations to other IT staff
- Identify and report support trends
- Create, manage, and troubleshoot accounts and access via Active Directory
- 1 3 years of experience in a similar IT Support role
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Demonstrated written communication skills to create useful support logs
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
- High-level knowledge of commonly used software, hardware, and applications
- Experience with Active Directory, Google Workspace products, or similar platforms
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS)
- Windows, Ubuntu, and macOS troubleshooting experience preferred
- Experience with Jira/Service Now / Confluence or similar ticketing and wiki services preferred
SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND
123
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×